Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. An AI analysis of more than 1 million customer service calls showed dramatic increases in customer anxiety and frustrations, and reps struggle to effectively respond. To address these challenges, managers should arm reps with specific techniques for reducing customer stress, optimize their remote coaching, and use collaboration tools that allow reps to tap each other’s knowledge and experience.
And here's another article:
Fresh Thyme Announces New Efforts To Keep Customers And Team Members Safe | News |
DOWNERS GROVE, Ill. , April 9, 2020 /PRNewswire/ -- To ensure store safety for both shoppers and team members, Fresh Thyme announces additional safety measures today. In addition to amplifying customer communication regarding social distancing practices, Fresh Thyme is now asking its customers to limit the number of shoppers who come to the store on each trip.
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"Fresh Thyme's primary focus is to provide a safe environment for our customers and team members," says Fresh Thyme Farmers Market President, Gerald Melville . "We thank our customers for their ongoing support, and we are dedicated to keeping the Fresh Thyme community healthy during this challenging outbreak."
Long View offers help to utility customers | Local News | hickoryrecord.com
LONG VIEW - During the coronavirus (COVID-19) and stay-at-home emergency, the Town of Long View is working to support residents and utility customers.
To help ensure residents can remain at home and slow the spread of COVID-19, effective April 1 and consistent with the NC Governor's Executive Order 124, the town is waiving penalties including late and default fees in addition to suspending residential utility disconnects for the next 60 days (until June 1, 2020).
Use social distancing time to reflect and connect with your customers | Mainland |
Being an entrepreneur most likely gave you the opportunity to do research on your potential or current customers. Hopefully you identified the things you can offer and do that make customers want to call you, visit your storefront, use your services or buy your products. That process took time. If you are one of the thousands of businesses that currently have reduced their hours or stopped doing business, you have time.
You can spend the time you have in a few ways. Most importantly the main priority would be to plan and continue to act in a manner that will help ensure you have a functional entity when we emerge as a community from the current social distancing guidelines. That plan and action should include quickly researching, identifying and taking advantage of any and all programs set up by the government to assist you during this time.
Many things are taking place:
Several insurance companies giving back millions to customers
The companies cited fewer claims as people are driving less because of stay-at-home orders issued around the country.
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Allstate announced it was returning more than $600 million in auto insurance premiums to customers . The company announced on its website that customers who own Allstate, Esurance and Encompass auto insurance policies will receive 15% of their monthly premiums in April and May.
Wilmington food markets taking extra precautions to keep customers, employees safe
WILMINGTON, N.C. (WECT) - Businesses all over the Cape Fear are making changes to keep customers and their employees safe and healthy as our country battles the COVID-19 pandemic.
Tidal Creek Food Co-op remains open selling locally grown and made food and produce, but now they're taking an extra set to keep employees and customers healthy.
"We have installed an outdoor hand washing sink and then we actually encourage them to do that first and then we have hand-sanitizer and gloves," said Krista Jorgensen, one of the General Managers at Tidal Creek.
Shelter Insurance to seek permission to rebate customers
Because many people are following the doctors' advice and staying home, they're not driving as much. Several insurance companies have announced plans to obtain permission from state insurance officials to rebate premiums paid to customers.
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The Shelter Insurance® group of companies was among the first to take the stance of continuing coverage when a customer could not pay their premium, and now Shelter, including its subsidiaries AmShield Insurance®, Haulers Insurance®, and Say Insurance®, will join others in our industry in finding ways to provide relief to our customers who insure their personal autos with us.
Customers accuse Instacart shoppers of stealing their groceries
Connie Meyers said she placed a large grocery delivery order on Instacart last week that never arrived.
The 59-year-old graphic designer didn't mind extended delivery delays amid the ongoing coronavirus crisis. But something strange happened on Monday, the day her $351 purchase was set to arrive at her doorstep.
"The order immediately went to 'delivered' after the shopper began shopping," Meyers said. "And the shopper then sent an old picture of my home that was clearly pulled from the internet as proof."
Happening on Twitter
Can't see AOC plus 3 supporting Sleepy Joe! realDonaldTrump (from Washington, DC) Wed Apr 08 16:12:24 +0000 2020
Amazing to see all of you supporting mine and @Alesso's new song #Midnight and getting it to trend worldwide! You are the best ❤️ LiamPayne Wed Apr 08 11:06:24 +0000 2020
Remember this. Remember this and call your state & federal officials. Are they supporting election reform? Do they… https://t.co/QIScE2YAAY amyklobuchar Tue Apr 07 23:03:57 +0000 2020
Over the decades, as American workers saw their factories close and their jobs sent overseas to China, Joe Biden wa… https://t.co/1aBoXP8lxB TrumpWarRoom (from MAGA Country) Thu Apr 09 03:25:19 +0000 2020
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