Frederick Reichheld introduced the Net Promoter Score®. It continues to be an important way to ... [+] measure customer happiness. (Photo by Aniruddha Chowdhury/Mint via Getty Images)
The question is simple: On a scale of zero to 10, how likely is it that you would recommend our company/product/service to a friend or colleague? The answers fall into three categories. Scores between zero and 6 are detractors, 7 and 8 are passive, while 9 and 10 are promoters. Obviously, you want promoters. These are the customers who are willing to spread the word about your products and services.
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T-Mobile, Metro customers: Here's how to get free scam-blocking call protection now - CNET
T-Mobile's Scam Shield service provides a handful of protection measures to guard you from spam calls and scams.
You don't need to wait to use one subset of Scam Shield -- the call-blocking service. You can take advantage of T-Mobile's promised protection in that regard right now. If you're a T-Mobile or Metro by T-Mobile customer, dial #662# to power up the Scam Block layer of the software and prevent unwanted calls from ringing your phone.
LG&E restoring power to nearly 2,000 Louisville customers | News | wdrb.com
LOUISVILLE, Ky. (WDRB) -- Nearly 2,000 customers were without power near the Jefferson County/Bullitt County line for several hours this weekend. As of 11:45 a.m. on Sunday, LG&E's website no longer shows an outage in the area.
According to an LG&E spokesperson, a large tree fell on power lines in Mt. Washington and pulled a pole down, affecting 1,950 customers. The company had to bring in a bulldozer to clear the area.
List: Major retailers requiring customers to wear masks amid coronavirus pandemic | WJHL |
UNITED STATES (WKBN) — As coronavirus cases continue to surge across many US states, some of the country's largest retailers are requiring customers to wear masks.
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(WJHL) — According to a mass E-mail sent to customers, PetSmart will begin to require the use of face coverings in its stores beginning on Monday, July 20.
HONOLULU (KHON2) -- A woman who recovered from COVID-19 is grateful she had only mild symptoms and continues to take precautions out of fear she could get it again.
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Charles Schwab removes hard pulls for new banking and investment customers
Doctor of Credit is reporting that not only has Schwab stopped performing hard pulls for new checking and brokerage accounts, but the bank has even gone back and removed hard pulls from customers who’ve opened new accounts in the last two years ( hard pulls normally fall off your credit report after two years ).
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More stores make customers mask up | The Daily Standard Stories
Getting to Know Your Customers: 13 Most Valuable Bits of Data to Collect - Small Business Trends
One of the most significant elements in helping a business get to know its customers is their data. Over recent years, consumers have started to take notice of how businesses use their data. While many aren't bothered, a few are against a company getting its hands on their information. As a result, they are averse to sharing access to their data. -->
By limiting the data you collect to just the most pertinent pieces, you will still be able to extract useful knowledge about clients while also earning their trust. To help businesses wondering what kind of data to collect, we asked 13 professionals from Young Entrepreneur Council (YEC) the following question:
N.J. mall worker hit with belt, spit at after asking 2 customers to pull up their masks - nj.com
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A store employee in the Ocean County Mall in Toms River was spit at and struck with a belt after she asked two customers to pull up their masks earlier this month, authorities said.
A man and a woman entered Zumiez, a store that sells skateboards, footwear and clothing, about 3:10 p.m. on July 9 when the worker noticed that both were wearing their face coverings around their necks, Toms River police said.
Happening on Twitter
The President gave them thousands of ventilators, 3,000 beds in Javits and the USS Comfort. Still, the families of… https://t.co/YdAVXAqyJT drdavidsamadi (from Manhattan, New York) Sun Jul 19 12:00:27 +0000 2020
Every historian told you this would happen. No one listened. This is the Gestapo. Protestors and activists go first… https://t.co/1bDdJapt4a indyfromspace (from 400 miles up, lookin' down) Sat Jul 18 12:46:45 +0000 2020
Chris, if I "redirected" money from your paycheck to another anchor would you feel like you were defunded? Because… https://t.co/4uAt7CC1NX SeanParnellUSA (from Pittsburgh, PA) Sat Jul 18 12:31:08 +0000 2020
I sent you 200k for being modest with your choice. You can add generator 😉. I would have done more but your are not… https://t.co/9zlwh48NuS DONJAZZY (from MAVIN HQ) Sun Jul 19 10:31:28 +0000 2020
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