This may worth something:
How These Companies Capture — and Leverage — the Voice of the Customer | Built In Chicago
If you want to know your consumer, nothing beats going directly to the source, said Wipfli Digital Head of UX Research Brad Carrera.
Sure, it's important to have a well of research and data on your customers' behaviors, spending habits and so on. "But the most profound product revelations I've been a part of came as a result of direct interaction with customers," Carrera said.
That belief — that truly understanding the end user takes a personal touch — is what guides these three Chicago tech companies in capturing the voice of the customer. Some of them use surveys, while others depend on feedback loops, AI or even a simple phone call to extrapolate this information.
Wine Industry News
While they are still concerned about their health and safety and maintaining adequate distances, if customers can still visit your tasting room, or restaurant, they are eager to buy wine. If a business can operate within the new parameters, they can attract an enthusiastic customer looking for some return to normalcy.
Wildfires and coronavirus punctuate harvest struggles, as concerns over weather, labor and grape supplies loom for California wineries
MLGW outage continues to affect thousands of customers
MEMPHIS,Tenn. — Thousands of families in Memphis have been left in the dark about when they'll have their power restored after recent storms.
MLGW representatives said it's a constant process since the storm happened just days after they started back resuming disconnections.
* * *
"From 2 p.m. yesterday to like 1:30 p.m. today we have had 27,900 customers that have been impacted by this storm. Now we only have 8, 139 customers who are without power," said MLGW Spokesperson Gale Jones Carson.
Quite a lot has been going on:
UPDATE: Greater Ouachita Water service restored to all customers
MONROE, La. (KNOE) - Greater Ouachita Water Company says its restored water service to all customers affected by Hurricane Laura.
In a written statement, President Philip McQueen said, "Within 24 hours of a category 1 Hurricane ravaging Ouachita Parish, water service has been restored to all GOWC customers."
GOWC says some customers may experience low pressure issues over the next 24-48 hours. Customers should call the GOWC customer line at 318-322-3741 with any questions or concerns.
City utility customers urged to set up repayment plan as disconnections loom – Henry County
Although the State Corporation Commission (SCC) extended the non-mandatory guidelines for a moratorium on utility cutoffs until Sept. 16, the City of Martinsville will begin disconnections for delinquent accounts beginning Sept. 1.
City Manager Leon Towarnicki said the city generally follows SCC guidelines, but it is not bound to do so. Following the third extension and discussions with staff, he said that the city has various reasons to break from the guidelines.
SDG&E warns customers of new wave of utility scams | Escondido Times-Advocate
A new wave of scammers is targeting San Diego Gas & Electric (SDG&E) customers, threatening to cut off their service unless they pay their utility bills immediately with prepaid cards.
The most common tactic reported is scammers impersonating SDG&E's billing department and asking for payment via Green Dot MoneyPak, a way of sending cash via prepaid or bank debit cards.
Known as the "Pay-by-Phone" scam, or "Green Dot" scam, criminals typically threaten immediate power shut-offs to scare customers into making an immediate payment. Once customers purchase prepaid debit cards, or make wire transfers based on the scammer's instructions, they are asked to call another phone number to provide the card information, which allows the thieves to steal the money.
StandUp Wireless Helps Gulf Coast Customers in Hurricane Laura's Path
NORCROSS, Ga. , Aug. 28, 2020 /PRNewswire/ -- StandUp Wireless announced that beginning today, it will upgrade all Louisiana and Texas customers to unlimited talk and text and 3GB of data for the next 30 days in response to the devastation caused by Hurricane Laura so customers can connect to essential services and loved ones as they work to rebuild.
The Category 4 Hurricane made landfall in Louisiana on Thursday as one of the strongest storms on record, bringing catastrophic storm surge, extreme winds and flash-flooding to the Gulf Coast.
Happening on Twitter
FINISH THEM! Which Weekly Qualifier winner will take home the grand prize and the right to call themselves August's… https://t.co/zyiGXA9CVm PlayStation (from California) Fri Aug 28 16:20:05 +0000 2020
Dragon+ Issue 33 is now available! 👀 Take a cautious peek into Tasha's Cauldron of Everything ⚰️ Open the lid on… https://t.co/6eUlwUlaWY Wizards_DnD (from Seattle, WA) Thu Aug 27 18:09:12 +0000 2020
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