Offering self-service options, which extends beyond customer service. It simply means giving the ... [+] customer more control.
Almost every survey I've seen over the years claims that a great service experience will make price less relevant. Nothing new there, but I wanted to put some numbers behind it. We surveyed more than 1,000 consumers, and only 12% said they wouldn't pay more for a higher level of customer service, while only 26% said they were indifferent. That leaves an overwhelming majority of customers who, when given the right value proposition, are less sensitive to pricing issues.
While you're here, how about this:
Keeping MSPs and Their Customers Safe – Channelnomics
Eye Pieces helps customers see and be seen | News | aspendailynews.com
Eye Pieces of Snowmass manager Danielle Barry helps a customer find a pair of sunglasses pre-pandemic.
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When Eye Pieces of Vail opened its first Roaring Fork Valley location in Snowmass last November, a pandemic was the last thing on their minds, but they have adapted. Today, Eye Pieces of Snowmass is carefully sanitizing its store and arranging deliveries, all the while getting to know locals and doubling down on its promise to cater to customers' optical needs.
Zoom will stop selling directly to Chinese customers | ZDNet
Video conferencing platform Zoom has announced that it will be halting direct sales to customers in mainland China in just a few weeks. Instead, China-based customers who wish to continue using the company's services will have to do so through local third-party partners.
Although users based in China won't be able to buy products directly from Zoom from 23 August, the company recommended several authorized partners in the country that offer services using Zoom's technology. It was reported that these include Bizconf Communications, Suirui Zhumu Video Conference and Systec Umeet.
Not to change the topic here:
Opinion | I'm a restaurant manager. Customers are berating me about masks. - The Washington Post
I am a manager of a local restaurant. Because of a recent Virginia Department of Health mandate, I am required to ask people entering the restaurant to wear face coverings. Most people are conscientious and will put on a mask or be served outside, where we also have dining service.
One recent day, a couple came in not wearing masks. When I asked them if they had masks, the woman said no and left. I offered to serve the man outside, to which he replied, "I'm going to order right the (expletive) here!" I had seven hours left of a 12-hour shift, and suddenly I was very tired. He unleashed another string of expletives, intermingled with statements about his "rights" and "the law." Only when I threatened to call the police did he leave. This is becoming a daily occurrence.
HPE CEO Neri seeing steady demand as enterprise customers shift priorities | ZDNet
Hewlett Packard Enterprise CEO Antonio Neri has intimate knowledge of COVID-19 since he was infected. Now he's directing HPE's supply chain, employee base and culture amid a pandemic.
I caught up with Neri to talk demand, edge computing, the promise of HPE software and the company's pivot to selling its entire portfolio as a service. Recent events from HPE's last earnings report:
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Returning to work during the COVID-19 pandemic. Neri had COVID-19 and was able to recover quickly. HPE has been able to recover its supply chain and has been able to work through the backlog from last quarter. Workers have been able to work remote in HPE's 172 markets and customers are looking to support employees with a "cloud native approach."
Verizon customers will be able to take the power of 5G global | About Verizon
BASKING RIDGE, NJ - Continuing its global 5G leadership, Verizon has become the first US operator to successfully complete 5G global roaming trials and have a commercially ready 5G global roaming service. Customers traveling from the US to South Korea with a compatible device can enjoy the benefits of 5G service internationally.
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"As 5G matures, the global implications are enormous," said Kyle Malady, Chief Technology Officer for Verizon. "From global manufacturing and supply chain, to international AR/VR experiences, the globalization of 5G has huge implications across countless industries for consumers and enterprises.
Inside the insurance industry: Putting customers first during the pandemic | PropertyCasualty360
The move to better digital capabilities can be daunting, but it’s necessary to look out for all parties under your umbrella.
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As you look forward to the next 10 years, you must make plans now and be ready to change quickly. Is your organization set up to do that?
Happening on Twitter
🔊 Good news! You can now pay, and get paid in Romanian lei — just like a local would. 🇷🇴 We're starting out with… https://t.co/jaD7ZkUeoB TransferWise (from Global) Mon Aug 03 09:29:31 +0000 2020
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