Add to the trust deficit a global pandemic, in which consumers have been asked to limit their visits to stores and restaurants and to shop online when possible. Those who do venture out face an uncertain and (literally) distanced service experience: They're questioned about their health, asked to line up and wear masks, shown where to walk, and reminded to avoid other customers and employees.
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This trust deficit persists outside the retail space. Individuals contacting customer service — whether at airlines, banks, or retailers — during the pandemic are waiting longer than ever and are dealing with uncertainty and frustration about refunds and product availability.
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Kroger expanding online marketplace this fall with 50,000 more products for customers
Kroger Ship is expanding this fall to offer more ship-to-home products through an online marketplace.
The marketplace will offer 50,000 more products from third-party sellers through software program Mirakl.
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"Our customers are increasingly turning to our e-commerce solutions provided at Kroger.com for their grocery and household essential needs. To better serve our customers, we're continuing to invest in technology that enables us to expand our digital services to deliver anything, anytime, anywhere," said Jody Kalmbach, Kroger's group vice president of product experience.
Dell Technologies expands its flexible payments program for customers | ZDNet
Dell Technologies on Tuesday said that it will extend its Payment Flexibility Program through October 30 and defer payments until 2021. Back in April, the company began offering expanded financing options to customers, in addition to deferred payments and 0% interest rates, to help them manage cash flow amid the COVID-19 pandemic.
Through the program, customers could defer payments on commercial laptops, desktops, data center gear and services for up to 180 days. Dell said it will now allow customers to defer payments until next year and extend payments on servers and storage using up to two fixed 12-month extensions.
Pensacola Energy Acquiring Okaloosa Gas Customers In Molino, Cantonment, Cottage Hill :
Pensacola Energy is in the process of acquiring Okaloosa Gas natural gas customers in Escambia County.
Pensacola Energy is offering $427,748 plus the assumption of assumed liabilities for about 186 customers, an amount determined by a consulting company hired by the city. The customers are located in six small areas in Molino, Cottage Hill and in part of Cantonment including small sections of Jacks Branch Road, West Kingsfield Road and Neal Road.
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Some Peco customers in Chester County say the utility misread their power status during Isaias
Power companies have restored electricity to nearly all of the 700,000 customers in Pennsylvania and New Jersey knocked out last week. But in Chester County, some Peco customers say they were gaslighted by company representatives who insisted that their power was on, even when their homes were dark.
Peco restored power by Thursday and Friday to most of the customers who lost it after Tropical Storm Isaias blew through. But Hitchcock was so upset by the misinformation coming from the utility's monitoring system, and the impertinence of some Peco customer service reps, that she urged her neighbors to file complaints with the Pennsylvania Public Utility Commission.
Cox Communications Connects Customers to Official Answers with Yext
In fact, the product integration has been so effective that as of May 2020 , people who used the Yext-powered search bar (or "Answers Bar") on the Cox website converted at a 51% higher rate compared to those who used the company's legacy site search tool.* During the same period, Cox saw a 59% decrease in repeat on-site searches, indicating that many more of its customers found answers on the first try.
"When we first discovered Yext Answers, what we found particularly appealing was its use of advanced natural language processing and its ability to truly make search results richer," said Craig Geiger , Manager of SEO at Cox Communications. "As people become more comfortable using natural language questions, it's so important for site search to interpret context, understand intent, and actually match those questions with the most accurate answers.
RapDev Announces 5 New Marketplace Integrations For Datadog Customers
"As a Datadog Gold partner, we have worked with several major customers helping them adopt the platform rapidly and effectively," said Tameem Hourani , Principal at RapDev. "We have observed a lot of demand for automated reporting capabilities on the platform. This was a starting point for us to develop new, value-adding integrations for existing customers to improve their overall usage of the Datadog stack.
Founded in 2017, RapDev is a Boston based tech company with engineers specializing in DevOps, SRE, and Cloud platforms. With implementation and development experience spanning from SMBs to Fortune100's, the team has helped customers implement projects and transformations at scale on the Datadog & ServiceNow platforms.
Oklahoma Broadband Provider Doubles Speed for Customers During Coronavirus | USDA
Amid the COVID-19 outbreak, long-standing USDA Rural Development partners Pine Telephone and Pine Cellular in southeastern Oklahoma answered the call to serve their communities.
In late March, Pine Companies informed their fixed broadband customers that their data packages would be automatically doubled at no additional charge. This commitment came at a vital time as their customers sought virtual alternatives to maintain daily routines as they followed COVID-19 social distancing protocols.
Happening on Twitter
We've been speaking to businesses all over the UK since high streets reopened last month. They've taken extraordin… https://t.co/F6ctfsJhZb beisgovuk (from UK) Tue Aug 11 11:00:45 +0000 2020
Imagine if a leader faces this,the situation of our villagers who go to the bank and are told kannad gothilla , Hin… https://t.co/3a1XchJmX1 LavanyaBallal (from India) Sun Aug 09 10:42:41 +0000 2020
Hey, @starbucks: #HireATranslator It would be a nice sign of respect for your Spanish-speaking customers. 😄 (via… https://t.co/IckWHfMkGY XoseCastro (from Madrid, Spain) Wed Aug 05 07:40:37 +0000 2020
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