The following is a contributed article by Todd Glass, partner at Wilson Sonsini Goodrich & Rosati.
For too long the myth of the unengaged and unsophisticated retail consumer has prevailed. Utilities have deigned to speak for the interests of electricity customers in a paternalistic manner biased in favor of the past and their economic position.
This is not surprising; monopolies are going to monopolize. While we have begun to see some state utility commissioners and staffs being released from long-term capture to reevaluate how the electricity system can evolve, others remain complicit or just too comfortable with the status quo.
While you're here, how about this:
Customers required to give name, phone number at Michigan restaurants
BURTON, Mich. (WJRT) - Before sitting down to eat at any restaurant in Michigan, beginning Monday -- you'll need to give your name and phone number.
The new rule from the governor's office is to help with contact tracing efforts in helping to fight the spread of COVID-19.
"We get new regulations thrust on us and we try to accommodate the best we can and our customers have been great so far this morning -- everyone kind of gets a chuckle out of it," said Jason Hester, owner Starlite Diner in Burton.
Latent customer needs can be discovered and knowable, says marketing expert
Dr. Bao's work challenges the traditional viewpoint of entrepreneurial opportunity, which has been conceived from the supply side as either an introduction of new goods at prices higher than the cost of productions or exploitation of competitive imperfections in product or factor markets.
The challenge is that customers themselves don't perceive that they have these unrealized needs or find it difficult to express such needs, which Dr. Bao explains are called latent customer needs.
Houghton Lake Restaurant Creates Fun Incentive for Customers to Give Contact Information - 9
Starting Monday, the Michigan Department of Health and Human services is requiring restaurants and bars to take customers contact information to help contact tracing.
So, the Back Door Saloon in Houghton Lake decided to create a fun incentive instead through a raffle.
When customers enter their information, they'll fill out a ticket. By the end of the week, they'll put all of the tickets in a raffle and draw two names.
Were you following this:
Rick Budden: Evergy’s minimum bill unfair to customers - Opinion - Salina Journal -
My wife and I are retired teachers from Pottawatomie County. Yet, these days we’re spending our retirement trying to educate Kansans about the unfair increases being applied to electricity bills in Evergy’s service area.
In the past decade, Evergy has received more than $600 million in rate increases, raising our bills by 60%. It doesn’t matter how hard you work to decrease your electricity use, Evergy keeps hiking the price, and with those hikes, their shareholders’ profits.
WPG Americas Inc. Offering New Online Shopping Experience to Customers
SAN JOSE, Calif. , Nov. 3, 2020 /PRNewswire/ -- WPG Americas Inc. (WPGA) a subsidiary of WPG Holdings, the largest global electronic components distributor, announces the launch of its new e-commerce store eshop.wpgam.com. The new website has been designed to offer the ultimate user-friendly experience with improved navigation and functionality while allowing customers to see the full product portfolio WPGA can offer.
"Enhancing our e-commerce site with better search capabilities and speed allows our customers to quickly find what they are looking for," said Rich Davis , President of WPGA. "This creates a better user experience and provides a showcase for the many technology solutions WPGA offers."
5G only in select areas, but customers don't always know the difference
In the Capital Region, 5G exists in select areas of Albany and Troy for AT&T customers. But there are dead zones in Newtonville, Loudonville, Melrose, as well as parts of Delmar and Bethlehem, according to an AT&T coverage map.
“At this point I wouldn’t call it a very robust city-wide plan,” said Chris Spencer, Albany’s commissioner of planning and development. “It is really (in) its infancy.”
How U.S. Bank, People's United use tech to predict customer needs | American Banker
"For years, the interaction model banks have offered has been very reactive," said Bob Meara, senior analyst in Celent's banking practice. "'Come visit us anytime you want, we're here for you, here's our number.'"
For example, Celent research from September that looked at the status of various digital initiatives found that 25% of the 31 banks surveyed had a customer insights initiative in production, compared with 36% that had no plans. Only 15% were working on personalized recommendations based on transaction data analytics, compared with 33% that had no plans.
Happening on Twitter
Wheels down in DC at 2:45 am on Election Day following @realDonaldTrump's last rally of the 2020 campaign in Grand… https://t.co/2fkQL4734c IvankaTrump (from Washington, DC) Tue Nov 03 07:55:24 +0000 2020
No state ever reports its final results on election night. Each state has its own laws for when it needs to certif… https://t.co/5u2Dt9rYJI NPR Mon Nov 02 20:36:02 +0000 2020
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