ERIE — The Pennsylvania Public Utility Commission (PUC) has lifted the utility service termination moratorium, National Fuel Gas Distribution Corp. announced Wednesday.
Effective today, utilities can resume service terminations through the regular process set forth by PUC regulations. Customers with payment difficulties should call National Fuel Customer Service, 1-800-365-3234, to discuss the many payment options and financial assistance sources available.
Other things going on recently:
Qualtrics Announces New Customer Experience Solutions to Help Organizations Attract Customers and
PROVO, Utah and SEATTLE , April 1, 2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM ), the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced new solutions designed to make it even easier for companies to acquire new customers and build loyalty with existing customers, efficiently and at scale. The new solutions are easy to set up, enabling companies to accelerate their time to value.
AG finds non-utility customers overcharged for electricity | WWLP
BOSTON (SHNS) – Massachusetts residents who get their power through competitive electric suppliers paid $426 million more over five years than they would have if they’d stayed with their utility companies, according to a new report from Attorney General Maura Healey.
“Our report shows that these companies continue to drain millions from communities across our state, and worse, our most vulnerable neighbors are being hit hardest in the midst of a deadly pandemic,” Healey said in a statement.
Longtime customers, celebrities turn out to remember Minnesota's last Embers - StarTribune.com
Joe Rickenbach has this Saturday and Sunday off work, and he's not sure what he'll do with his free time.
Rickenbach and his wife, Denise, owned Minnesota's last remaining Embers restaurant on Central Avenue in Fridley for nearly 23 years. But on Sunday, the couple served their final stacks of mouthwatering pancakes, signature Emberger Royal burgers and hot fudge milkshakes.
Quite a lot has been happening:
Put the 'Customer' Back Into Customer Experience
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." ― Maya Angelou
The importance of happy customers cannot be overestimated. Harvard Business Review has noted that companies who achieve industry leading NPS scores for several years in a row grow revenue 2.5 times faster than their peers and deliver two to five times better shareholder returns for years to come.
Griddy Energy customers get a say in how they come out of the electricity provider's bankruptcy
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Customer-Centricity Doesn’t Need a New Model. It Needs a New Mindset.
The business mantra you hear more than ever these days is customer-centricity, the philosophy of putting customers at the core of every business model.
Many companies want to embrace it, but shifting your business model may not be enough to get you to true customer-centricity. Achieving it requires a shift not in your model but in your mindset: having the confidence to understand that the ideal outcome is not solely business growth but customer happiness—while recognizing that if done correctly, the former follows the latter, making the shift worthwhile on all fronts.
PennDOT customers reminded to use caution when renewing their license, registration online -
The Pennsylvania Department of Transportation (PennDOT) on Wednesday reminded its customers to exercise caution while renewing their driver's license or vehicle registration online, and to make sure that they're on PennDOT's official Driver and Vehicle Services website for making these transactions.
For the safety of its customers' identities, PennDOT said in a release that it will never ask for, nor accept, any identity documents over the internet or over text messages for any reason. Any website or text message claiming to provide this service is not affiliated with PennDOT, the release said. As such, customers should not submit any images of personal documents to such websites or texts as they will not be transmitted to PennDOT and could be used for fraudulent purposes.
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