Monday, May 10, 2021

New Customers Are Great, But Don't Ignore Your Existing Ones

Need a break from #JEDI news? Here's a slideshow with updates from @Rackspace , @VMwarecloud, @CloudCheckr,… twitter.com/i/web/status/1…

Learn about @VerizonBusiness and @RingCentral 's strategic partnership. dlvr.it/RzTB8w https://t.co/xN14p8NH2v

An #ally is someone willing to act with and for others in pursuit of ending oppression and promoting equality. We'r… twitter.com/i/web/status/1…

. @solarwinds investigation reveals far fewer customers impacted by massive #hack . dlvr.it/RzStXd https://t.co/2BeGZk7Gj0

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Publisher: Channel Futures
Date: 2021-05-10T10:37:22 00:00
Twitter: @ChannelFutures
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Why brands must relearn what they know about customers | TechRadar

It was 15 years ago when the architect of Tesco's Clubcard famously said that data is the new oil. Back then, Tesco set the standard for customer analytics . Rumor has it, that its peak, Tesco's customer and data analysis could tell when couples were about to break up, before the couples themselves.

Now in the age of AI and machine learning , data forms such an essential part of almost every business. Without it, organizations feel like they are flying blind. Customers too expect organizations to use data to provide personalized communication and offers – failure to do so is detrimental to a brand and risks alienating customers.

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Publisher: TechRadar
Date: 2021-05-10T11:12:33 00:00
Author: https www facebook com TechRadar
Twitter: @TechRadar
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WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

Strategic acquisition furthers WorkWave's position as market leader, as it continues to invest in strategies that revolutionize the field service industry

"The need to grow their business—to attract, retain, and maximize each customer relationship—is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers," says David F. Giannetto , CEO of WorkWave.

Twitter: @Yahoo
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Remember to care about and for your customers | Columnists | wahpetondailynews.com

In today's competitive market, there is a choice for every product. You do not hold a monopoly on your product so you must know the customer is in control. For a business to sustain and stay viable, the customer must always come first. Keeping them happy and returning is the ultimate goal.

Studies show that repeat customers buy significantly more than first time customers and repeat customers are more likely to recommend you to someone close to them. In our current environment of increasing competition, building relationships with customers and creating customer buying experiences has become an important role in retail.

Publisher: Daily News & News Monitor
Date: C5629FCD25091F67507F1104F540B688
Author: Lisa Kunkel
Twitter: @wahpeton
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Walker® Provides Resources to Assist Customers with New Emissions Regulations in Colorado

New CARB-compliant Regulations Went into Effect January 1; Extensive Resources About This Change Available at www.walkerexhaust.com

SOUTHFIELD, Mich. , May 10, 2021 /PRNewswire/ -- Walker ® Emissions Control, a leading global brand from Tenneco's DRiV group, has published new training materials, including an educational video and other instructional resources, to help customers and consumers navigate new emissions regulations in Colorado.

Twitter: @Yahoo
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Be aware of scams targeting PG&E customers before IRS tax deadline - Plumas News

With just a week left until the 2020 tax year filing deadline on May 17, Pacific Gas and Electric Company (PG&E) warns customers to protect themselves from an increase in scams involving people posing as PG&E employees.

Scammers tend to target those who are most vulnerable and who may be particularly worried about potential disruption of their gas or electric service. Anyone can be a target, although scammers often prey on seniors, low-income families, non-English speakers, and small business owners.

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Publisher: Plumas News
Date: 2021-05-10T17:57:19 00:00
Twitter: @plumasnews
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Small banks building bitcoin services to keep customers | American Banker

Deposit flight to Coinbase and other cryptocurrency exchanges has helped persuade community bankers who were once skeptical of crypto to embrace it.

Two small California banks, First Foundation Bank in Irvine and Suncrest Bank in Visalia, are with the help of technology partners quietly building the capability for customers to buy, sell and hold bitcoin. Account holders would be able to manage and monitor their crypto holdings alongside their checking, savings and other traditional bank products.

Publisher: American Banker
Date: 2021-05-10T19:56:17.351
Author: https www americanbanker com author penny crosman
Twitter: @@amerbanker
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Georgia Power encourages customers to take action during National Hurricane Preparedness Week |

ATLANTA, May 10, 2021 /PRNewswire/ -- Georgia Power is encouraging its 2.6 million customers to prepare for the upcoming Atlantic Hurricane Season and is partnering with the Georgia Emergency Management and Homeland Security Agency (GEMA) and the National Weather Service (NWS) to promote National Hurricane Preparedness Week, which runs May 9-15.

Georgia Power reminds customers to keep safety first during hurricane season, which begins June 1 and runs through November 30 , and take time now to ready themselves, their homes and family. The company offers the following tips to help keep customers safe ahead of an emergency:

Publisher: KPVI
Author: Georgia Power
Twitter: @kpvi
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Simple bank shutdown goes awry leaving customers without account access - The Verge

The online bank Simple shut down on Saturday and was supposed to seamlessly transition customers' accounts over to its parent company, BBVA. But instead, many users found themselves unable to access their bank account at all, as BBVA's website returned an assortment of error messages, from "system error" to warnings that their account information was mismatched.

The transition has gone so poorly that BBVA's US website now opens on a large red banner warning users of extended customer service wait times. Anyone who visits the Simple transition page will see a different red banner, apologizing for the issues.

Publisher: The Verge
Date: 2021-05-09T17:45:51-04:00
Author: Jacob Kastrenakes
Twitter: @verge
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