The final indignity came last Thursday, when a man berated one of the restaurant’s young employees for telling him that they could not take his breakfast takeout order because the restaurant had not opened yet, said Brandi Felt Castellano, co-owner of Apt Cape Cod in Brewster, Massachusetts.
Brian Solis: How customers are evolving, and how your company must adapt to keep them | Vermont
Vermont Business Magazine The late, great Hall of Fame pitcher Satchel Paige is known for the quote, "Don't look back; something might be gaining on you." Noted futurist Brian Solis shares that belief, especially as it pertains to businesses and their need to look forward, not back.
AG's office recovers $427K for customers of Greentree Country Club
New York State Attorney General Letitia James announced Wednesday morning that the Greentree Country Club in New Rochelle has agreed to return $427,000 in deposits to 76 customers who had booked events at the club that did not take place because of Covid-19.
Capital One uses NLP to discuss potential fraud with customers over SMS | VentureBeat
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now!
Capital One has a 99% success rate when it comes to understanding customer responses to an SMS fraud alert, according to Ken Dodelin, the company's VP of mobile, web, conversational AI, and messaging products.
India bans Mastercard from adding new customers – TechCrunch
Reserve Bank of India has indefinitely barred Mastercard from issuing new debit, credit or prepaid cards to customers in the South Asian market over noncompliance with local data storage rules.
The South Asian market’s central bank said the new restrictions will go into effect on July 22.
Federal regulators say Atlanta-based Greensky owes millions to customers – WSB-TV Channel 2 -
ATLANTA — An Atlanta company that has been at the center of a series of Channel 2 Action News investigations is now being ordered by federal regulators to pay back millions of dollars to customers.
Channel 2 investigative reporter Justin Gray has been looking into problems with Atlanta-based Greensky for more than a year.
3 Methods to Help You Determine What Customers Really Want (and Really Don't Want)
When it comes to building and sustaining a business, perhaps nothing is as important as listening to your customers. They are the ones you are meant to help and serve, so they are in the driver’s seat, and hearing them well sets the stage for everything you’ll decide and do.
AWS Contact Center Day: Customers Swap Stories | No Jitter
Contact centers are embracing the experience economy, and Genesys with its partner Qualtrics are looking to help.
From network readiness to picking a consultant, here's a guide for your next project; part two of a three-part series.
Regulators approve double digit rate hike for CMP customers
Central Maine Power customers will see their bills increase by more than 10 percent on Aug. 1.
The rate change will show an increase of 11.5 percent, or about $10 in the average total bill for residential CMP customers, according to the Maine Public Utilities Commission.
Why Waterstones is smart to ask customers to wear masks
Happening on Twitter
A Massachusetts restaurant closed for a "day of kindness" after customers behaved rudely toward its employees. The… https://t.co/69P2qvPR62 nytimes (from New York City) Wed Jul 14 12:10:06 +0000 2021
'I hope you get hit by a car': After customers berate staff, Cape restaurant shuts for 'Day of Kindness' https://t.co/c7w6or1eCk 7News (from Boston) Wed Jul 14 10:14:40 +0000 2021
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