Wednesday, October 20, 2021

Penelec Installs Equipment on Power Lines to Protect Eagles

ERIE, Pa. , Oct. 20, 2021 /PRNewswire/ -- Penelec, a subsidiary of FirstEnergy Corp.

From a hovering helicopter, contractors clipped avian flight diverters every 15 feet along the 1,200-foot span of wire high above a marsh in the Erie National Wildlife Refuge. The triangular flight diverters are brightly colored and reflective, making it easier for eagles to spot the line.

Publisher: https://www.blackhillsfox.com
Twitter: @BlackHillsFOX
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Helium built a network and now it has customers - Stacey on IoT | Internet of Things news and

And in the last month, Helium has had five big pieces of news that signal its success in building out a network and finding customers for that network. It has signed roaming deals with Senet and Actility, two big LoRaWAN network providers.

Let’s focus on the chunk of news associated with expanding the network first.

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Publisher: Stacey on IoT | Internet of Things news and analysis
Date: 2021-10-20T13:00:29 00:00
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Dominion Energy customers could see refunds at the beginning of 2022 | WAVY.com

RICHMOND, Va. (WRIC) — Dominion Energy customers could soon see hundreds of millions of dollars in refunds and a lower electricity bill over the next couple of months.

After a months-long rate case involving Dominion Energy, the Virginia State Corporation Commission (SCC), the Office of the Attorney General and other organizations, an agreement has been reached.

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Publisher: WAVY.com
Date: 2021-10-20T16:36:01 00:00
Author: Sabrina Shutters
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To engage customers in the new era, think like a game designer | Ad Age

Early in my advertising career, I got a little obsessed with immersive video games. I loved how, rather than progressing through a step-by-step narrative, these games allowed me to navigate entire worlds and landscapes.

Digital marketing is going through a similar evolution today.

In addition, months of on-again, off-again lockdowns due to fluctuations in COVID-19 cases have created an expectation that brands will bring the experience of their products directly to consumers rather than waiting for them to show up in a store.

Publisher: Ad Age
Date: 2021-10-20T11:01:00-0400
Author: https www facebook com
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Washington Gas Promises Change After Customers Wait on Hold for Hours – NBC4 Washington

Complaints about Washington Gas have come up again and again in the NBC4 Responds call center. Customers report having no one pick up calls, an inability to get service and waiting on hold for hours. A Maryland man reported being put on hold for about four hours. 

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Publisher: NBC4 Washington
Date: 2021-10-20T16:46:41 00:00
Twitter: @nbcwashington
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Meet The Startup Turning Customers Into Next-Gen Customer Service For Brands They Love

At their core, Limitless works with brands to recruit and train everyday customers into customer support specialists - or what they call "GigCX" Experts - on the premise that these customers are loyal, brand enthusiasts themselves. 

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Publisher: Forbes
Date: 2021-10-20
Author: Jessica Lin
Twitter: @forbes
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Dominion Energy customers may see refund from comprehensive settlement

Virginia's largest electric utility has reached a settlement agreement with regulators and other parties in an ongoing rate case that, if approved, would provide one-time refunds to customers and a rate reduction going forward.

The Southern Environmental Law Center is wanting Dominion Energy to refund money to customers. It says people have been overcharged, so now the goal is to reduce rates and save energy.

Publisher: https://www.whsv.com
Twitter: @WHSVnews
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ServiceNow Introduces New Messaging Service to Help Organizations Connect with Customers and

ServiceNow, with the help of Twilio's platform, makes it easier than ever to drive end-to-end service experiences – from issue to resolution

Leveraging the Twilio platform, ServiceNow Messaging Service allows organizations to purchase SMS and WhatsApp directly from ServiceNow, making it easier to quickly integrate popular messaging platforms with ServiceNow workflows.

Twitter: @Yahoo
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