Tuesday, November 9, 2021

There’s Still Profit Potential in Your Low-Profit Customers

They can amount to 50–80% of customers — and consume about 40–60% of a company’s costs.

In most companies, the long tail of profit desert customers — small, low-profit customers often numbering in the tens of thousands — has surprisingly important latent profit opportunities.

Publisher: Harvard Business Review
Date: 2021-11-09T13:25:37Z
Twitter: @harvardbiz
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Airbase announces free tier, plans to return nearly all interchange revenue to its customers

A good thing about technology products is that they can make a particular type of service cheaper over time. We’re seeing the phenomenon play out in the corporate spend market.

This morning Airbase , one of the North American startups competing in the corporate card and expense software space, announced that it will offer a free tier of its service, and that it will return most of its transaction revenues to customers via a new set of cash-back rates on its pre-funded

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Publisher: TechCrunch
Date: 2021-11-09 06:03:21
Author: Alex Wilhelm
Twitter: @techcrunch
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Morgan Stanley Gives Rich Customers What They Want: Hot Startups - WSJ

Rich people are clamoring to buy stakes in hot private companies. Morgan Stanley, the largest U.S. manager of household wealth, is on the case.

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Publisher: WSJ
Date: 2021-11-09T10:30:00.000Z
Author: Liz Hoffman
Twitter: @WSJ
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Comcast Xfinity internet outage hits customers across the US - CNN

(CNN Business) If your Tuesday morning started out with internet connectivity problems, it's not just you.

Publisher: CNN
Date: 2021-11-09T16:19:51Z
Author: Clare Duffy CNN Business
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Virgin Galactic adds 100 customers after resuming ticket sales - SpaceNews

WASHINGTON — Virgin Galactic executives said they've seen strong interest from customers as the company restarts sales of tickets on its suborbital vehicles, even though those customers may have an extended wait until they fly.

The company, in its fiscal third quarter financial results released Nov. 8, said that it sold about 100 tickets at $450,000 each after it reopened ticket sales in August. That brings the total number of customers who have booked suborbital flights to about 700.

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Publisher: SpaceNews
Date: 2021-11-09T12:21:57 00:00
Author:
Twitter: @SpaceNews_Inc
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Starbucks App Is Down for Some Customers Tuesday Morning

Starbucks customers took to social media on Tuesday morning to complain that the coffee chain's app wasn't working. 

"I can confirm that we are looking into some users may be having difficulties placing a mobile order or with features in the Starbucks app," a Starbucks spokesperson told Insider around 11:30 a.m. eastern time, over three hours since the first problems were reported.

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Publisher: Business Insider
Date: 2021-11-09
Author: Mary Meisenzahl
Twitter: @BI_RetailNews
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Highspot and Corporate Visions Partner to Help Customers Turn Sales Strategy into Execution |

SEATTLE, Nov. 9, 2021 /PRNewswire/ -- Highspot, the sales enablement platform that improves sales performance, today announced an expanded partnership with Corporate Visions, the leading provider of science-backed training and consulting services.

"Customers today are won or lost based on the experience they have with frontline sellers, account managers and customer success staff," said Jake Braly , VP Strategic Alliances and Partner Revenue, Highspot.

Publisher: NBC Right Now
Date: 0713B43387E696EA1A415814D82F3F41
Author: Highspot Corporate Visions
Twitter: @KNDUKNDO
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Treating Customers Like Family | Inside Pennsylvania | dailyitem.com

Benjamin T. Moyer Furniture has this Braxton Culler set on display, which includes a cocktail table, swivel glider and high back sofa.

Some of our coziest moments happen while snuggling with our favorite people or pets on a comfy couch or sipping peppermint tea curled up on a plush armchair — the kind of pieces Benjamin T. Moyer Furniture has been selling for 86 years.

Publisher: The Daily Item
Author: Cindy O Herman For Inside Pennsylvania
Twitter: @dailyitem
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ThredUp is lowering prices to attract customers who are paying more for other goods due to

ThredUp Inc. says that it isn't impacted by supply chain disruptions and inflation the way other retailers are, but it's making price adjustments for customers who are getting squeezed.

ThredUp TDUP, +4.11% sources its items domestically, typically as consumers rid their closets of unwanted garments, and isn't reliant on factories and manufacturers for goods.

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Publisher: MarketWatch
Date: 2021-11-09T10:08:00-05:00
Author: Tonya Garcia
Twitter: @marketwatch
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Privacy Champion: Alum works to protect clients and customers' privacy – News and Events |

Elimu Kajunju '05 counsels companies—including Google Health—on how to protect clients and customers' privacy

A job in privacy law is not for the faint of heart. The specialty is constantly changing yet plays an outsize role in the operation of companies' products and services.

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