Many restaurants relied on the drive-thru, delivery and takeout to survive the past year and a half, but it has slowed service, with average drive-thru in 2021 speed of service increasing by 26 seconds, according to SeeLevelHX .
This trend has worsened as labor pressures mount and there are fewer employees to fulfill both off-premise and dine-in volumes.
Why Businesses Need To Turn Their Customers Into Fans
Steve Ryan of home products company Resident says companies should want customers to be advocates ... [+] and ambassadors.
Over the years, the NPS rating has evolved from just a measure of customer loyalty to an assessment of the loyalty of employees, too. But Reichheld's new book, published earlier this month, returns the focus to customers.
How to Use 2021 Spending Trends to Exceed Customers Expectations in 2022 - Selling -
The pandemic has massively changed the way consumers around the globe shop, including driving them online and accelerating digital wallet usage. For retailers, this shift has created opportunities for innovation: new channels, new fulfilment strategies and payment solutions.
We recently made a survey to help retailers better understand how consumer spending has evolved in 2021. Here is an overview of the data we found and how you could integrate these insights for a successful ecommerce strategy in 2022.
GM to start shipping $113,000 electric Hummer pickups to customers
DETROIT – General Motors is beginning to ship its GMC Hummer EV pickup to customers, marking a major milestone for the automaker and its next-generation electric vehicles.
The new truck is the first to incorporate the Detroit automaker's Ultium platform , motors and batteries, all of which GM developed in-house and plans to use as the foundation for dozens of new electric vehicles in the coming years.
100K Consumers Energy customers in Michigan without power after windstorm - mlive.com
A strong windstorm knocked out power to nearly 190,000 Consumers Energy customers. Here is the outage map. (Consumers Energy)
MUSKEGON COUNTY, MI – Over 100,000 Consumers Energy customers remain without power Friday, Dec. 17, after high winds knocked down trees, power lines and utility poles.
Lexington Utilities asks customers to ignore ‘disconnection notice’ sent in error |
LEXINGTON, N.C. (WGHP) — Lexington Utilities is asking customers to ignore a “disconnection notice” sent in error.
“Lexington Utilities is making changes to utility bill due dates and billing cycles.
Power restored to over 99 percent of MLGW customers – FOX13 News Memphis
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The majority of those affected are in areas of Cordova and Germantown, according to the outage map.
The outage is primarily affecting customers in Frayser, Germantown and Bartlett, the outage map shows.
Some Customers Just Aren't Worth the Headache | Inc.com
The founders say that managing angry or difficult customers can suck up two or three extra hours per week, "It's almost a full day, right?" says O'Donnell; "And if you have that full day to dedicate elsewhere, then how much more could you be doing with a limited team?"
Happening on Twitter
The same corporate outlets that most vocally profess concern over "disinformation" are the ones spreading it most c… https://t.co/YMJzV4szKf ggreenwald (from GlennGreenwald@gmail.com) Thu Dec 16 15:13:16 +0000 2021
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