After months of successfully working from home, the finance, HR, and legal teams of a mid-sized bank decided that they were going to adopt a hybrid model, permanently. Covid-induced remote work had proven that physical presence wasn't a requirement for productivity.
Some employees elected to be 100% remote, others came in a few days a week, and those who wanted to work in the office were given safe spaces to do so. It all seemed fine at first; productivity stayed high.
One Time Customers Are Still Valuable
Many years ago, a colleague, a client and I were walking through the central area of Brussels trying to decide where to eat. The hosts at every restaurant we passed called out to us, saying almost anything to get us in the door. Their salesmanship was relentless.
This restaurant, like the ones in Brussels from several years ago, already had what it wanted: a paying customer. The next challenge? Refill that seat as fast as possible. Again and again and again. It didn't matter if the person returned.
3 Ways to Connect With Your Customers and Improve Their Experience
Most leaders understand that data-driven business processes let you see problems before they have a chance to occur so you don't have to scramble to design solutions when they do.
Setting a foundation of the best quality offering of your service or good is a great way to invest in the before stage. To ensure you have a regimented and trackable procedure that determines the customer experience during a sale, invest in sales organization and team training.
New snowmobile company offers private backcountry adventures to customers | SteamboatToday.com
"We get a lot of groups that are looking for that next level backcountry experience," said Hockel, who studied business at Colorado Mountain College Steamboat Springs.
To offer something different, Hockel has leased a private mountain in northern Routt County that boarders Pilot Knob and houses the Thunderstruck Adventures compound.
Aircall: 89% of SMB Customers Don't Fully Use CCaaS Functionality
. @officedepot unloading @CompuCom in $300 million-plus deal. #MSP dlvr.it/SGTFcv https://t.co/w8Hc1AbHE4
. @todylprotection talks about the merging of network and security in this #CPTV interview at #CPExpo .… twitter.com/i/web/status/1…
2022 is the year to make integral changes so that #CX is optimal at the #contactcenter . dlvr.it/SGGP19 https://t.co/AwtxjzPj4r
Hundreds of Huntsville Utilities customers still without power after winter storm | CBS 42
MADISON COUNTY, Ala. (WHNT) – A power outage affected 12,000 Huntsville Utilities customers across Madison County Monday morning.
The company provided an update around 9 p.m. saying 288 customers did not have power and crews would continue to work until all customers have power.
Electricity getting restored to some San Bernardino Mountains customers – San Bernardino Sun
Electricity was expected to be restored by late Monday night, Jan. 3, for some of the Southern California Edison customers in Crestline and Lake Arrowhead without power after a strong storm walloped the region.
After Edison crews spent the weekend repairing lines, 144 customers spanning six outages remained without electricity on Monday afternoon, spokeswoman Diane Castro said. Edison hoped to have most of those outages repaired by 11 p.m. Monday, Castro said.
36K Georgia customers without power in aftermath of large weather system | WTGS
FirstEnergy customers seeing electric rate increases in new year | News, Sports, Jobs - News
CHARLESTON — The West Virginia Public Service Commission approved a requested rate increase, while a newer request could result in higher rates down the road.
The PSC issued an order Dec. 29 approving a requested increase that requires Mon Power and Potomac Edison enter into a purchased power agreement with the Longview Power Plant in Monongalia County.
Want to Keep Customers Returning? Let Them Go | PYMNTS.com
COVID-19 has ushered in an age of cancellations, with waves of conferences, concerts and vacations being put on hold.
So, how do you keep those customers coming back when travel and public events are safer? Make it easy for them to leave.
Happening on Twitter
Just wow........ getting world class infrastructure to the more remote and poor parts of the country is the key to… https://t.co/5dioAvdUiP sanjeevsanyal (from New Delhi, India) Mon Jan 03 07:26:12 +0000 2022
Helicopters have played a major role in the junta's efforts to gain control over villages in remote areas of Sagain… https://t.co/9fBiW8KfZW Myanmar_Now_Eng (from Myanmar) Tue Jan 04 03:00:34 +0000 2022
I have news!! I'm joining @remote as their Head of Developer Experience and Education! ✨ https://t.co/6h5rOvPOdQ cassidoo (from Chicago, IL) Mon Jan 03 17:09:39 +0000 2022
Today, the Ontario government announced that all schools will move to remote learning from January 5 to 17, 2022. W… https://t.co/Lci7KYauGz LimestoneDSB (from Kingston, ON, Canada) Mon Jan 03 17:05:31 +0000 2022
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