Friday, May 20, 2022

7 Strategies for Winning Back Customers Post-Covid

To create a successful strategy, you need to better understand what your customers are thinking and feeling about your business. Now is the perfect time to conduct customer research and surveys.

Some businesses lost customers due to poor communication strategies. Customers felt they weren't being informed of shipping delays or closures due to lockdowns. Your business's communication plan may need to be revamped to enhance communication flows with your customers.

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Publisher: Entrepreneur
Author: Nicholas Leighton
Twitter: @Entrepreneur
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How to Deal with Difficult Customers | Modern Tire Dealer

If you are intentional in how you engage with every customer, the results will become measurable in the form of more sales and increased profitability.

This MTD exclusive - provided by Mike Townsend, owner of Townsend Strategies, a sales and leadership coaching business - is the latest in MTD's 2022 Tire Dealer Survival Guide series. Stay tuned to www.moderntiredealer.com for additional Tire Dealer Survival Guide articles.

Author: Mike Townsend
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China needs Russian coal. Moscow needs new customers - CNN

Hong Kong (CNN Business) China is buying record amounts of cheap Russian coal, even as Western nations slam Moscow with sanctions over the invasion of Ukraine.

Publisher: CNN
Date: 2022-05-20T07:34:11Z
Author: Laura He CNN Business
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Customers Are Pushing Back on Higher Prices

It should be noted that while Target and Walmart themselves resist this trend (Target CEO Brian Cornell calls consumer pricing "always the last lever we pull"), they have to sell products on behalf of other companies who have been more eager to charge customers more.

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Publisher: Business Insider
Date: 2022-05-20
Author: Dominick Reuter
Twitter: @BI_RetailNews
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Eversource warns Connecticut customers of looming rate hikes | fox61.com

HARTFORD, Connecticut — If you're a customer with Eversource in Connecticut, the company is sending out a warning to expect an increase in prices this summer.  

"We adjust our bills, the supply side of the bill, twice a year per state regulations. And what you're seeing is an unfortunate result of everything that's going on out there," said Mitch Gross, a Spokesperson for Eversource.

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Publisher: fox61.com
Date: 12:49 PM EDT May 20 2022
Twitter: @FOX61News
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Soul & Smoke basks in national media attention - and more customers - Evanston RoundTable

"We sold a lot of briskets," said co-owner D'Andre Carter. "Brisket sliders, brisket sandwiches, brisket dinners. You name it: chop brisket, mac and cheese brisket bowls. It was brisket-crazy over the weekend."

Carter and co-owner and spouse Heather Bublick appeared on the segment May 11 and showcased their prime brisket, cooked for 14 hours, topped with their Kansas City-style barbecue sauce on a brioche bun.

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Publisher: Evanston RoundTable
Date: 2022-05-20T03:58:02 00:00
Twitter: @EvRoundTable
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Breezeline faces complaints from former WOW! customers

Breezeline's takeover of WOW!'s Columbus-area cable operations has been anything but a breeze for some customers.

"I was on hold so long Friday evening, I went to PetSmart, Lowe's and Wendy's and got home and was still on hold," she said.

Publisher: The Columbus Dispatch
Author: Jim Weiker
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Customers come first | BusinessNorth Exclusives | businessnorth.com

If this Bridgeman's staff photo seems like a family portrait, owner Jay Broman might say that's because the staff feels like family.

• "Don't always remember [the staff] names, but they share the same enthusiasm, the big smiles and the welcoming attitude. Exactly why Bridgeman's Restaurant is my favorite stop in Duluth. The best of the best!"

Publisher: BusinessNorth
Author: Konnie LeMay
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Protect Customers and Business with Face Recognition

Stores and other retail venues continue to struggle with pandemic repercussions, closures, and decreasing revenues.

Generating real-time notifications, Cognitec’s FaceVACS-VideoScan solution can detect known persons within seconds, enable fast response times and intervention, and act as a deterrent for banned persons who consider entering again in the future.

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Publisher: Loss Prevention Media
Date: 2022-05-20T09:06:55 00:00
Twitter: @lpmag
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Maine Street’s newest business caters to four-legged customers - Portland Press Herald

Co-owner Will Paul stands in front of the Brunswick location for the Animal House. Photo contributed by Will Paul

The Animal House opened May 14 on Maine Street in the space formerly occupied by Fiore's next to the Portland Pie Co. at the corner of Lincoln Street.

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Publisher: Press Herald
Date: 2022-05-19T21:48:15 00:00
Twitter: @pressherald
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