Research finds that people are more than twice as likely to lie when interacting with a digital system than when talking to a human.
Automated customer service systems that use tools such as online forms, chatbots, and other digital interfaces have become increasingly common across a wide range of industries.
CenterPoint makes filing with state that could reduce costs to customers
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EVANSVILLE, Ind. (WFIE) - CenterPoint Energy announced this week on an earnings call, they're planning to make a first-of-its-kind filing with the commission that oversees utility billing in Indiana.
CenterPoint previously announced it would be closing the A.B. Brown Power Plant, this creates an opportunity for them to decrease costs to consumers.
Customers are First with Curiosity Shop - Business Journal Daily | The Youngstown Publishing Company
Submitted by Diane Laudo, Owner and Operator
Curiosity Shop
584 E. Main St., Suite #30, Canfield, Ohio 44406
CANFIELD, Ohio – My staff and myself are attentive to customers as soon as they walk through our doors. Customer service then follows with their needs and requests. Our staff knows our inventory and can help the customer in their search.
Willow Massage and Spa suddenly closes, leaving customers and employees in limbo
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GILBERT, AZ (3TV/CBS 5) - A spa in Gilbert closed in April after new ownership took over, but customers say they weren't given any warning, and former employees say they're still waiting on their paychecks.
"We found a lot of stuff that was disturbing. Especially for me, I'm an aesthetician, and she's barred from the State Board of Cosmetology. And right away I thought, 'Oh no, I don't have a job anymore,'" said one former employee who wanted to remain anonymous.
Southwest Airlines made a big decision that'll annoy customers who need a rest | ZDNet
Chris Matyszczyk is an award-winning creative director who now runs the consultancy Howard Raucous LLC.
You believe that there won't be another (big) COVID surge. Even if there is, you're going to finally believe in what used to be called a normal summer, one that involves trips, family, love, sun, and even, perhaps, fun.
High lobster prices, but companies confident customers will show | newscentermaine.com
WISCASSET, Maine — How popular are lobster rolls at Red's Eats? "The lobster roll is our signature sandwich," owner Deb Gagnon said.
"Fourteen-and-half tons in six months and two-and-a-half tons of butter," Gagnon said, describing the quantities the take-out restaurant consumed in 2019 before COVID hit.
Cigna Profits Hit $1.2 Billion On New Health Plan Customers And Evernorth Growth
Cigna reported $1.2 billion in first quarter 2022 profits as CEO David Cordani's diversified ... [+] healthcare strategy pays off, according to the company's May 5. 2022 earnings report. In this picture, Cordani, speaks during the Bloomberg Invest Summit in New York, U.S.
Cigna's profits and growing customer base contributed to the company's decision to raise its financial outlook for the rest of 2022.
Utility bill increase for Ameren customers to start in June | WICS
FTC takes action against Frontier for lying about internet speeds and ripping off customers who paid high-speed pri… https://t.co/V36xt2Agh0 FTC (from Washington, D.C.) Thu May 05 16:44:21 +0000 2022
Research suggests people are twice as likely to lie when interacting with a digital system than when talking to a h… https://t.co/V1FxrJ27wa HarvardBiz Sat May 07 03:08:00 +0000 2022
A former Nomura senior bond trader was found not liable for defrauding the bank's customers by lying to them about… https://t.co/JtdOeeELgr business (from New York and the World) Fri May 06 21:41:08 +0000 2022
"Many customers, the agent found, had been lying about their residency status in Canada, leading to a concern that… https://t.co/lpMIrje1uX TerryGlavin (from https://www.raoulwallenbergcentre.org/) Mon May 02 18:20:25 +0000 2022
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