Brand leadership expert Denise Lee Yohn inspires and teaches people to become great leaders. Reach out to her via her website and YouTube channel .
You've probably asked — or have been asked — Which is more important: Employees or customers? It's a timeless dilemma that most business leaders struggle with in decisions of resource allocation, policies and more.
What Customers Expect Out of Their Digital Experience
There's a key competitive differentiator in customer experience, and here's what you need to know about it.
Why do customers expect a personalized experience? What can businesses do to effectively deliver personalization, and what are the consequences if they don't? Read on to learn how to get personal with customers.
How to Communicate with Your Customers When You Need to Raise Prices
Price increases happen — and for a wide range of completely valid reasons. What’s important is how you communicate the details of a price increase to your customer base.
Get it right, and it’s possible to maintain their respect, loyalty, and business. But get it wrong, and you could find yourself facing social media outrage, a torrent of customer complaints, a shattered brand reputation, and a significant loss in sales.
Customers Are Telling Us What They Want. We Need To Listen - Inman
When it comes to listening to our clients there is always room for improvement. Brokerage leader Kris Lindahl offers his wit and wisdom about learning what our clients need most right now.
I recently experienced my own "a-ha moment" regarding customers and convenience. Starting as a solo agent 12 years ago, I was good at noticing the trends around me and using them to my advantage.
Sonos accidentally shipped customers extra speakers and charged them for it - The Verge
Some customers who recently ordered speakers from Sonos' website received more than what they ordered, which normally wouldn't be something to complain about — but Sonos charged extra for the devices sent in error and wants them back.
Two separate users told The Verge they placed an order for a single Sonos Move and received three. Another user said they've been charged over $2,000 after ordering one Move speaker and receiving a total of seven.
Using an Omnichannel Approach to Keep Customers | PYMNTS.com
Consequently, leveraging mobile technology, omnichannel marketing and loyalty and rewards offerings became top priorities. The Nevada-based fast-casual chain has 112 company-owned and franchise locations across 16 states and the District of Columbia.
"We certainly had a lot of challenges in terms of staffing, supply chain, closing restaurants and dealing with mandates, but from a global standpoint, we were [given advantages] with both of our brands," he said.
More Than 60K ComEd Customers Without Power Following Severe Storms – NBC Chicago
Tens of thousands of ComEd customers were left in the dark Monday evening as powerful storms roared through the Chicago area, damaging buildings, downing streets and forcing many to take shelter.
As of 10:46 p.m., more than 990 outages were reported across the region, affecting more than 67,000 customers, according to ComEd's online outage map.
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