CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
The Voice of the Customer (VoC) can be thought of as a cumulative statement of your customers' experiences, feelings and expectations regarding your brand.
State Regulators Approve Discounted Electricity for Lower-Income Customers - The Connecticut ...
A new discount for low-income electric customers was approved on Wednesday, in a decision the state's top utility regulator called "momentous" for the hope that it will help Connecticut's poorer customers afford their electric bills, and lower rates for other customers as a result.
AWS Marketplace customers use private offers, big customers - Protocol
Independent software vendors and other AWS partners get potential exposure to the cloud provider's vast customer base on AWS Marketplace, which last year accounted for more than $1 billion in transactions.
Plaid is trying to bring more safety and security to the chaotic world of crypto wallets, drawing on its expertise connecting fintech apps to banks.
AT&T Adds More Customers as 5G Coverage Expansion Accelerates - CNET
AT&T's decision to ditch DirecTV and WarnerMedia and leave the video content rodeo continues to pay off as the carrier added more customers in the third quarter while steaming past its goals for its 5G network buildout.
These additional "midband" frequency airwaves are critical to providing wider and more consistent 5G service to more areas, giving you a competitive alternative to T-Mobile and Verizon, which have also been racing to build out their networks.
Microsoft data breach exposes customers' contact info, emails
Microsoft said today that some of its customers' sensitive information was exposed by a misconfigured Microsoft server accessible over the Internet.
The company secured the server after being notified of the leak on September 24, 2022 by security researchers at threat intelligence firm SOCRadar.
Digital Twins of Customers Next Step in Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
A recent Gartner report revealed digital twins of customers (DToC) could transform the way enterprises deliver experiences, drive sales and delight customers in unique, surprising ways.
Engaging Existing Customers Drives Banks' Cross-Sell Success
Happy customers come back for their future banking needs, and they refer friends and family to their financial institution — right?
Time-honored banking wisdom as well as consumer surveys support this belief, in part. But consumers have shared one more thing when polled by Gallup: Banks and credit unions miss nearly 40% of opportunities in their relationship with customers when they focus only on satisfaction.
Amazon facing £900m lawsuit for 'pushing customers to pay more' | Amazon | The Guardian
The complaint, which is to be filed at the Competition Appeal Tribunal, focuses on the company's "Buy Box" feature, which artificially promotes certain items above the rest in response to user searches.
Julie Hunter, a consumer advocate and the class representative, said: "Many consumers believe that Amazon offers good choice and value, but instead it uses tricks of design to manipulate consumer choice and direct customers towards the featured offer in its Buy Box.
"Walk your own path. The right people will keep aligning." Thank you #Lafw @ArtHeartFashion #tellthetruth… https://t.co/dOxiBtFheN NaomiWWE (from ORLANDO, FL) Sun Oct 16 16:28:36 +0000 2022
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