Thursday, October 20, 2022

How Aligning Your Voice of Customer Initiative Can Lead to Success

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

The Voice of the Customer (VoC) can be thought of as a cumulative statement of your customers' experiences, feelings and expectations regarding your brand.

Publisher: CMSWire.com
Twitter: @CMSWire
Reference: (Read more) Visit Source



State Regulators Approve Discounted Electricity for Lower-Income Customers - The Connecticut ...

A new discount for low-income electric customers was approved on Wednesday, in a decision the state's top utility regulator called "momentous" for the hope that it will help Connecticut's poorer customers afford their electric bills, and lower rates for other customers as a result.

logo
Publisher: The Connecticut Examiner
Date: 2022-10-20T11:07:36 00:00
Twitter: @ctexaminer
Reference: (Read more) Visit Source



AWS Marketplace customers use private offers, big customers - Protocol

Independent software vendors and other AWS partners get potential exposure to the cloud provider's vast customer base on AWS Marketplace, which last year accounted for more than $1 billion in transactions.

Plaid is trying to bring more safety and security to the chaotic world of crypto wallets, drawing on its expertise connecting fintech apps to banks.

logo
Publisher: Protocol
Date: 2022-10-20T09:30:00 00:00
Author: Donna Goodison
Twitter: @
Reference: (Read more) Visit Source



AT&T Adds More Customers as 5G Coverage Expansion Accelerates - CNET

AT&T's decision to ditch DirecTV and WarnerMedia and leave the video content rodeo continues to pay off as the carrier added more customers in the third quarter while steaming past its goals for its 5G network buildout.

These additional "midband" frequency airwaves are critical to providing wider and more consistent 5G service to more areas, giving you a competitive alternative to T-Mobile and Verizon, which have also been racing to build out their networks.

logo
Publisher: CNET
Author: David Lumb
Twitter: @CNET
Reference: (Read more) Visit Source



Microsoft data breach exposes customers' contact info, emails

Microsoft said today that some of its customers' sensitive information was exposed by a misconfigured Microsoft server accessible over the Internet.

The company secured the server after being notified of the leak on September 24, 2022 by security researchers at threat intelligence firm SOCRadar.

Publisher: BleepingComputer
Twitter: @BleepinComputer
Reference: (Read more) Visit Source



Digital Twins of Customers Next Step in Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

A recent Gartner report revealed digital twins of customers (DToC) could transform the way enterprises deliver experiences, drive sales and delight customers in unique, surprising ways.

Publisher: CMSWire.com
Twitter: @CMSWire
Reference: (Read more) Visit Source



Engaging Existing Customers Drives Banks' Cross-Sell Success

Happy customers come back for their future banking needs, and they refer friends and family to their financial institution — right?

Time-honored banking wisdom as well as consumer surveys support this belief, in part. But consumers have shared one more thing when polled by Gallup: Banks and credit unions miss nearly 40% of opportunities in their relationship with customers when they focus only on satisfaction.

logo
Publisher: The Financial Brand
Date: 2022-10-20T04:02:49 00:00
Twitter: @FinancialBrand
Reference: (Read more) Visit Source



Amazon facing £900m lawsuit for 'pushing customers to pay more' | Amazon | The Guardian

The complaint, which is to be filed at the Competition Appeal Tribunal, focuses on the company's "Buy Box" feature, which artificially promotes certain items above the rest in response to user searches.

Julie Hunter, a consumer advocate and the class representative, said: "Many consumers believe that Amazon offers good choice and value, but instead it uses tricks of design to manipulate consumer choice and direct customers towards the featured offer in its Buy Box.

Publisher: the Guardian
Date: 2022-10-20T16:42:52.000Z
Author: https www theguardian com profile alex hern
Twitter: @guardian
Reference: (Read more) Visit Source






https://sypuber.page.link/reddcct

REDACTED ID. Click here.





No comments:

Post a Comment