Customers have high demands for businesses, expecting personalized service across every touchpoint with a brand regardless of channel, and online interactions are no exception.
So how do brands extend the fun and engaging encounters that happen when two people are face-to-face, if most of their interactions with customers are now happening online? The key is focusing on conversation — talking the way people talk to each other — regardless of channel.
How to Get Customers to Call You: Call Ads for Facebook and Instagram : Social Media Examiner
Want more warm customers and qualified leads to call your business? Wondering how to target Instagram and Facebook call ads to consumers in various stages of the sales funnel?
If your company processes orders, books appointments, or handles other revenue-generating business over the phone, then you may naturally want to get more calls from customers. But if you have a small team, you may not be able to answer every customer call.
PNM customers continue to pay for San Juan coal plant that's no longer operating - Source New Mexico
Power lines intersect in Albuquerque, N.M. in February 2022. (Photo by Marisa Demarco / Source NM)
In the two months since the San Juan Generating Station shut down in New Mexico, the region's customers have been paying the same rate for a facility that's no longer giving them energy.
On Your Side Investigation: Bankrupt solar company leaves customers in the dark
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SPRINGFIELD, Mo. (KY3) - A bankrupt solar company has left thousands of customers across the country in the dark.
Homeowners are stuck with expensive systems that they say do not work. After months of getting nowhere, a Springfield couple reached out to On Your Side.
Medibank says hacker accessed data of 9.7 million customers, refuses to pay ransom | Reuters
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"Based on the extensive advice we have received from cybercrime experts we believe there is only a limited chance paying a ransom would ensure the return of our customers' data and prevent it from being published," Medibank CEO David Koczkar said.
Everyone is going to face longer waits for new iPhones | Digital Trends
In an unusually upfront admission, Apple said on Sunday that customers planning to buy an iPhone 14 Pro or iPhone 14 Pro Max face longer wait times for their order due to COVID-19 restrictions impacting one of its key assembly facilities in China.
Nearly half of Consumers Energy customers have power restored
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JACKSON, Mich. (WILX) - Consumers Energy announced that nearly half of their customers that were impacted by Saturday's wind storm had their power restored.
On Sunday, they said that they also plan on taking steps to prioritize polling locations with the election coming up on Tuesday, Nov. 8., according to one of Consumers Energy's Officers in Charge for storm events, Scott McIntosh. Their goal is to restore each polling location by 11 p.m. on Monday.
Kozelsky: Running off customers
How can customers even come into a store or office or restaurant if the business owner is parked in one of the few spots along the road?
Of course, some business owners are too smart to park in front of their own buildings. Instead, they just park a few doors down in front of someone else's.
CenterPoint customers paid more for electricity than anyone in Indiana
EVANSVILLE – For the 12 th year in a row, Evansville residents are paying the highest electric bills in the state.
The 2022 survey found that CenterPoint residential customers using 1,000 kilowatt hours in a month paid $168.47 on average.
Unhappy customers are opportunities in disguise | Local Business | newsminer.com
I was shopping at a local store, and the checkout cashier asked, "Did you find everything you were looking for?" Now, most of the time I lie and say "Yes, thank you," but this time I said, "Actually, no, I was hoping to find xxx." The cashier's response was simply: "Oh.
The well-trained clerk continued to ignore me and finish the checkout. Finally, I could contain myself no more, chuckling I said to the cashier: "You and I have just shared an amazing event"; her response was: "huh?"
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