Wednesday, January 25, 2023

United Airlines gives employees the digital tools to make customers happy | CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible .

One opportunity for improvement was with customers who are frustrated about arriving at the gate after boarding time and unable to board because the doors are shut, while the plane is sitting on the ground.

Publisher: CIO
Date: January 25 2023
Twitter: @CIO
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How To Attract More Customers To A Brick-And-Mortar Business In 2023

While online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can't replicate.

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Publisher: Forbes
Date: 2023-01-24
Author: Expert Panel
Twitter: @forbes
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5 Ways to Communicate More Effectively With Your Customers

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

Reaching the customer on the right channel with just the right message at just the right time is key to improving customer satisfaction.

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Publisher: Entrepreneur
Date: 2023-01-24T21:00:00 00:00
Author: Sean Whitley
Twitter: @Entrepreneur
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Bill would give utility customers the power to appeal - Session Daily - Minnesota House of ...

"You can't fight city hall," goes the old adage. But, in Minnesota, you can't fight your public utilities, either.

That's the reason Rep. Zack Stephenson (DFL-Coon Rapids) sponsors HF393 , a bill that, as amended , would create a procedure to resolve disputes between public utilities and residential customers.

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Trader Joe's customers pick their favorite produce, and the results are kind of … meh   – ...

I've been watching this list since its inception , and every year the produce consumers pick is kind underwhelming when you think of what Trader Joe's is known for: uniqueness, innovation, flavor, variety, and trendiness.

Out of everything cool they have in produce, shoppers picked bananas? No disrespect to bananas, but c'mon. Isn't there anything else that really knocks your socks off?  

Publisher: Produce Blue Book
Date: 2023-01-24T10:13:48-06:00
Author: https www producebluebook com author pwr
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The IRS Serves Its 'Customers' by Terrifying Them

As tax season begins, the IRS is making a show of using its newly expanded budget to improve the agency's "customer service," mainly by trying to answer the questions of perplexed taxpayers more than 13 percent of the time.

The IRS, after all, does not provide goods or services that anyone would voluntarily choose to buy.

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Publisher: Reason.com
Date: 2023-01-25T05:01:11 00:00
Author: https www facebook com jacob sullum
Twitter: @reason
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WMNF | Duke Energy & Tampa Electric customers face higher bills - WMNF

TALLAHASSEE — Duke Energy Florida and Tampa Electric Co. are seeking state approval to pass along hundreds of millions of dollars in additional costs to customers because of hurricanes and higher-than expected natural gas prices.

Duke and Tampa Electric made filings Monday at the state Public Service Commission that, if approved, would lead to customers starting to pay more in April. Florida Power & Light made similar filings earlier Monday.

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Publisher: WMNF
Date: 2023-01-24T20:54:33 00:00
Author: http facebook com wmnfnews
Twitter: @wmnf
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GoTo says hackers stole customers' backups and encryption key

GoTo (formerly LogMeIn) is warning customers that threat actors who breached its development environment in November 2022 stole encrypted backups containing customer information and an encryption key for a portion of that data.

GoTo provides a platform for cloud-based remote working, collaboration, and communication, as well as remote IT management and technical support solutions.

Publisher: BleepingComputer
Twitter: @BleepinComputer
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Missouri American Water pitches 25% rate increase for St. Louis-area customers

ST. LOUIS — Missouri American Water is pushing for a 25% rate increase, a bump of about $150 a year for the average customer.

The utility said it has been upgrading facilities and feverishly replacing water mains — some of which are century-old cast iron — and has plans to swap out 135 total miles of main in St. Louis County alone.

Publisher: STLtoday.com
Author: Bryce Gray
Twitter: @PostDispatchbiz
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Con Edison Business Customers Reach One Million Megawatt Hours in Energy Savings | Con Edison

When Con Edison started its Small and Medium Business Program  in the five boroughs and Westchester in 2010, it focused on simple improvements such as installing LED lighting.

The program has provided more than 33,000 business customers almost $238 million in incentives for nearly 49,000 projects.

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