Everybody needs furniture, right? It’s what can make targeting for your digital ad campaigns so challenging! The great thing about digital is that it can drill down and find only the specific customers you want.
The answer is in the data that you already have. To find the new customers you genuinely want, you only have to look at the list of people who have already bought from you.
After Michigan storm, customers wait - and wait - for power - ABC News
Frustration and anger are mounting among some Michigan utility customers who are still waiting for power to be restored after a massive ice storm this week damaged electricity lines
More than 600,000 customers of Detroit-based DTE Energy lost power when the storm plowed Wednesday into southeastern Michigan, while Jackson-based Consumers Energy said about 237,000 of its customers lost electricity.
Let's Get to the Root of Your Customers' Issues | CustomerThink
Your Voice of the Customer (VOC) program is a rich source of data that, when used properly, fuels and informs your customer experience (CX) strategy—providing your company with a significant competitive advantage
If you think about customer experience management as a continuous improvement process, you'll be miles ahead of anyone else who believes that it's enough to just listen to customers at a point in time, and then only respond to individual customers who've reported that they're not satisfied.
Southwest Airlines just nickel-and-dimed some customers at the worst possible time | ZDNET
It doesn't charge you bag fees. It doesn't charge you for changes or cancellations. Its rewards points don't expire.
All this is currently quite easy to forget, given the airline's long and winding debacle at the end of 2022.
Why, renowned travel industry analyst Henry Harteveldt recently mused that some customers are still steering clear of Southwest. This, he said, had engendered in the airline "a moderate state of panic."
How Banks Can Serve Customers with Language Barriers
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Across the USA, language barriers can make it difficult for non-native English speakers to gain access to banking services, which can make things like paying bills and saving money more challenging.
There can be serious costs associated with not having a bank account. Without access to banking services, it can be much more difficult to pay bills and save money. But there are also costs for banks. In 2021, the U.S.
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