Workers at Salesforce , all the way up to co-founder and CEO Marc Benioff, could breathe more easily this week after the business-software company posted considerably more robust earnings and guidance than analysts had estimated, prompting plaudits from Wall Street .
How the Right Content Can Help Your Customers Self-Serve | CustomerThink
The last decade has seen a meteoric rise in the value and importance of content in business. Online shopping has isolated customers during the shopping experience, leaving self-serve content to fill the communication gap.
As is the case with any other aspect of the customer journey , though, if you want your self-serve resources to be effective, you need to provide the right kind of content.
Here are better ways for servers to address customers
My husband and I enjoy eating in restaurants of all types and price points. For years now, we've been annoyed by almost every server looking at our mostly eaten meals and saying, "Are you still working on that?"
My husband tells the server that if he is working, he wants to get paid. They always look at him blankly. If it's just me, I'll say that I'm not "working," but I'm still "enjoying" my meal.
BNPL Customers Are More Financially Vulnerable
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That's according to a report from the Consumer Financial Protection Bureau (CFPB) this week, which found that users of buy-now-pay-later (BNPL) services had lower credit scores and less savings.
"A common misconception of Buy Now, Pay Later borrowers is that they lack access to other forms of credit. Our analysis shows that these borrowers are more likely to use other credit products," said CFPB Director Rohit Chopra in a news release.
Why GoodRx is emailing customers about sharing their health information | CNN Business
GoodRX sent a notice to users detailing allegations from the Federal Trade Commission that the company shared sensitive health data with third parties for advertising purposes without customers' permission.
The alert comes a month after the FTC announced a formal settlement with the digital health platform and issued a "first-of-its-kind proposed order" prohibiting the company from sharing health data from its customers with other companies for advertising.
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