Demonstrated Its Resilience And Trust' With Customers

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Here are six current news headlines from around the world, categorized under "Demonstrated Resilience Trust', Customers": • **"Hurricane-Damaged Utility Company Restores Power to 90% of Customers":

** In the aftermath of Hurricane Laura, a utility company demonstrated exceptional resilience by restoring power to 90% of its customers within a week, earning the trust of its customers and praise from regulators. (Source: Utility Dive, September 2020) • **"South African Bank Keeps Services Running Amidst Country-Wide Strike":

** Despite a country-wide strike by unionized workers, a major South African bank continued to provide essential services to its customers, showcasing its reliability and trustworthiness. (Source: Business Day, September 2020) • **"Major Retailer Keeps Stores Open During Pandemic, Cares for Essential Workers":

** In response to the COVID-19 pandemic... a major retailer took extraordinary measures to keep its stores open and provide essential services to its customers, earning their trust and appreciation. (Source: CNBC, April 2020) • **"Internet Service Provider Prioritizes Rural Customer Needs":

** In the face of limited access to high-speed internet in rural areas, an internet service provider demonstrated its commitment to serving all its customers, "including those in underserved communities." (Source: Telehealth, August 2020) • **"Insurance Company Continues to Pay Claims Despite Drought":

** A drought-stricken region faced catastrophic losses... but a well-established insurance company stood by its customers, "honoring claims and providing financial support." (Source: The New York Times, October 2020) • **"Telecommunications Company Keeps Data Havens Safe Amidst Global Crackdown":

** Amidst a global crackdown on data privacy, a major telecommunications company demonstrated its commitment to customer trust by keeping its data havens secure and protected. (Source: Wired, November 2020)

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The cybersecurity vendor added new recurring revenue during its latest quarter, which analysts called an encouraging sign in the wake of the massive IT outage caused by a CrowdStrike update in July.

CrowdStrike's first full quarter since the widely disruptive July outage caused by its faulty update saw a number of encouraging signs about the cybersecurity giant's future, according to equity analysts.

The company's revenue results for the third quarter of its fiscal 2025, ended Oct. 31, surpassed Wall Street expectations and notably included an increase in annual recurring revenue (ARR). Net-new ARR grew by $153 million during the quarter, CrowdStrike disclosed.

The ARR growth is a "healthy result as the company executed well by engaging customers and taking responsibility for the recent outage," wrote Jonathan Ho, research analyst at William Blair, in a note to investors Wednesday.

CrowdStrike also reported a near-perfect gross retention rate, which is the percentage of ARR retained from the same period a year earlier, for the quarter.

"The company is not seeing customer defections materialize, evidenced by a strong gross retention rate of 97 percent coupled with strong win rates in new business," Ho said.

All in all, "we view this quarter's results to be very favorable considering the headwinds the company faced," he wrote. "While there is still uncertainty in its fiscal fourth quarter, CrowdStrike has demonstrated its resilience and trust built with customers."

"I'm encouraged by the conversations that I'm having with our largest customers," Kurtz said. "[It's a] reflection of the fact that they realize we have the best tech in the industry, and [have] the ability to stop breaches and drive down their overall operational costs from a platform perspective."