If you were affected by a Verizon outage last month that left you without cellular service, the federal government wants to hear from you. On Jan. 14, millions of Verizon customers lost wireless service and left looking at “SOS” mode in the cellular status bar.
Now, the Federal Communications Commission is seeking information on the impact of the outage on customers, public safety entities and government entities. The service outage lasted at least 10 hours, with customers unable to make and receive calls and text messages. The FCC's Public Safety and Homeland Security Bureau has opened a docket and is inviting customers to provide any and all relevant information on the effects of the outage — particularly on 911 calling and public safety.
The goal of this investigation is to assess the outage's impact and understand the reliability of wireless networks during an emergency. “This credit isn't meant to make up for what happened. No credit really can. But it's a way of acknowledging our customers' time and showing that this matters to us,” said Verizon in the statement.
Public comments will be accepted through March 16 via the FCC's ECFS system or by email at VerizonOutage2026@fcc.gov. Annalise Knudson is an award-winning journalist covering local news for the Staten Island Advance/SILive.com. With a decade of experience, she is able to cover all areas of interest in reporting, photography... more You might also find this interesting: See here
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