Chatbots and other artificial intelligence-assisted customer service tools continue to grow exponentially as retailers look to improve efficiencies. The benefits of chatbots and electronic systems for businesses are relatively straightforward: less time spent monitoring communication channels, less expensive customer service solutions, and even the ability to grow by converting potential customers.
So that’s the business side; it’s pretty clear cut why organizations deploy automated solutions. But what about consumers? How do they feel about dealing with chatbots and other AI approaches to customer service? Experts maintain AI-powered chat services offer consumers quicker turnaround, easy answers to complex questions and can even offer recommendations. Do consumers share this enthusiasm?
Other things to check out:
Customers call for more security at Extra Space Storage after 60 break-ins in five years
CHARLOTTE, N.C. (WBTV) - After dozens of break-ins and burglaries, customers at Extra Space Storage are claiming the company's lax security policies are allowing thieves to get away easily.
In one lawsuit a customer filed against the company, there are even allegations employees might have stymied the investigation and assisted the burglar.
WBTV filed records requests with the Charlotte-Mecklenburg Police Department to find out how many break-ins there have been at Extra Space storage locations in Charlotte. In the past five years, there have been at least 60 reported breaking and entering reports filed at Extra Space locations.
Liberty Utility customers speak out about proposed electric rate increase
BRANSON, MO. -- It may soon cost people in Southwest Missouri more to pay their monthly electric bills. Liberty Utilities wants state regulators to approve a nearly six-percent rate increase for residential customers.
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If the proposed rate increase is approved, a customer who uses about 1000 kilowatt-hours of power per month will pay just less than $8 more every month. That comes out to nearly $95 more per year.
Georgia Power Customers To Get Credit, Can Expect Lower February Bill | 90.1 FM WABE
As WABE’s Pat St.Claire reports, that’s because the utility is passing along income tax savings to customers in the form of bill credits.
Georgia Power says this month it will apply the third of three bill credits from tax savings from the 2017 federal tax cut. That cut reduced the utility company’s tax rate from 35% down to 21%.
With the credit on February bills, Georgia Power says it will have provided customers credits totaling $330 million.
While you're here, how about this:
Bodegas are going to crazy lengths to keep customers
Shell: Customers will drive energy transition
FLORENCE, ITALY - Two dominant energy industry themes—the move to cleaner energy and digitalisation—can be combined to "positively impact each other", Shell CTO Yuri Sebregts told the annual meeting of energy technology heavyweight Baker Hughes in Florence on Tuesday.
The transition has "begun and is driven by many factors, including economic growth, customer choice, emerging technologies and national policies", says Sebregts. Digitalisation means that "companies are repositioning themselves to protect and grow their margins". And, while the trends are "not intrinsically connected", they "have the opportunity to impact each other positively".
This shoe store has a rack where customers can 'pay what they can' —
BELFAST, Maine — The big February sale at Colburn Shoe Store in downtown Belfast brings in hundreds of customers annually from miles around to get half-price shoes. Some brave the lines and the cold weather because they enjoy the thrill of scoring a good deal. But others do it because they can't otherwise afford to pay full price.
"For some of the people at that sale, I believe it is their opportunity that year to get quality shoes," Colby Horne, the fifth-generation owner of the store.
Georgia Power customers to receive credit on February's bill
AUGUSTA, GA (WRDW/WAGT) -- Georgia Power says they'll be issuing a small credit to customers on February's power bill.
The savings, according to the company, comes from the Tax Cuts and Jobs Act that dropped Georgia Power's corporate tax rate from 35 percent to 21 percent.
As a result, the typical residential customer using an average of 1,000 kilowatt-hours per month would receive a credit of approximately $22 on their February bill.
Happening on Twitter
Goodbye Beyond Meat. Tim Hortons is cutting plant-based products from their menu, say that customers prefer the "me… https://t.co/XpjIJkyTcI TorontoStar (from 1 Yonge St., Toronto, Canada) Mon Feb 03 11:05:03 +0000 2020
I don't feel like millennial customers have unreasonable expectations. If for example an ATM eats my debit card I d… https://t.co/8VQbqxS6Nl Gordonswaby (from Kingston, Jamaica) Thu Jan 30 21:10:12 +0000 2020
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