Facebook is launching a new inbox on Messenger today to make it easier for business owners to respond to incoming customer messages from the same app they use to message friends and family. The update will allow businesses to manage all their communications from a single app, instead of having to toggle back and forth between apps in order to write and respond to customer inquires — A process many business owners said they found frustrating.
According to research conducted by Facebook, over 90% of business admins were already using the Messenger app to chat with their friends and family. It made sense to offer the option to communicate with customers there, too, the company realized.
Not to change the topic here:
White's UPAS™ System Improves Touchless Pickup for Grocers and Customers
HYANNIS, Mass. , June 9, 2020 /PRNewswire/ -- White, a US based manufacturer and solution provider of intelligent storage and software, announced the launch of its revolutionary UPAS ™ (Unattended Pickup at Store) System, patent pending, to help grocers adapt to the rapidly changing market and increase in online orders. UPAS provides 24x7 accessibility with high throughput and delivery speeds on customer orders so grocers can maximize workforce efficiency.
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"The retail landscape is changing, and we have heard from our customers about how difficult it is to keep up with the demand for curbside order pick-up. Our new UPAS System allows grocers to delight their customers with faster product delivery as e-commerce increases in popularity," said Corey Calla, president of White Systems.
At Bob's Discount Furniture, customers can still sit on a sofa, but with precautions - The Boston
When the Massachusetts economy shifted into second gear this week , the drill was a familiar one at the Bob's Discount Furniture chain, which for the past month has been reopening stores state by state.
While some retailers may be slowly welcoming back customers ― or even holding off for now ― the doors at all 11 Bob's locations in Massachusetts swung open Monday, allowing people to once again to sit on a sofa or lie on a mattress. Over the next two weeks, Bob's expects its entire 128-store chain across 20 states to open, with New York City and New Jersey locations being among the last to return.
Best Buy to bring back 9,000 workers, allow customers inside stores - MarketWatch
Best Buy Co. Inc. BBY, -2.46% said late Tuesday that starting next Monday it will allow a "limited" number of people inside most of its stores, without the need for an appointment. Some 9,000 previously furloughed part- and full-time workers will return to support that and other initiatives, such as ongoing "contactless" curbside pickups.
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Claudia Assis is a San Francisco-based reporter for MarketWatch. Follow her on Twitter @ClaudiaAssisMW.
Quite a lot has been going on:
Restaurants and gyms ready to allow customers inside starting Wednesday
DULUTH, MN-- Even though restaurants and gyms haven't been able to provide customers and clients like they used to, local business owners are preparing to get things back in order.
Owner of OMC Smoke House, Tom Hanson has been busy the past couple of months getting everything in place for the day the restaurants could serve people inside again.
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During the closure, Hanson decided to close down Noble Pour, his bar that opened right next door to OMC several months ago and knock out the wall between the two making more room for OMC.
Utilities Strengthen Engagement with Small-Medium Business and Commercial Customers Using
The Bidgely Small-Medium Business Solution expands the company’s robust customer experience expertise for residential customers to the SMB market - creating new opportunities for utilities to tailor programs, incentives and products/services to these commercial customers. (Graphic: Business Wire)
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Through enhanced customer intelligence for businesses, utilities can also realize benefits to their marketplace and customer care operations. For instance, tailored energy products and services, such as distributed energy resources (DERs) and battery solutions, can generate new marketplace revenue for utilities. Utility call center representatives can also be better equipped to quickly resolve high bills calls through greater insights into energy usage at the customer's business.
Cruise customers growing frustrated over refunds
Three months after the federal government ordered cruise lines to shut down, thousands of customers can't get their money back for cancelled trips.
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Lopiparo lost her patience weeks ago. She had planned the first land and sea cruise to Alaska with her husband this summer on the Holland America Line.
"No cruise to go on, so I was expecting my refund immediately. I didn't think I was going to have to wait and wait," Lopiparo said.
Jacksonville city council member Garrett Dennis holds meeting on JEA customer assistance, support
JACKSONVILLE, Fla. — Action News Jax's Ryan Nelson is talking to JEA customers that will be affected by JEA resuming service disconnection, tonight on CBS47 & FOX30 Action News Jax at 5.
Following an announcement that JEA would resume disconnection of services on July 7, Jacksonville City Council member Garrett Dennis held a noticed meeting Tuesday morning to discuss options to assist customers at risk of disconnection.
Happening on Twitter
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