"This advice may seem simple, but most of the things that ensure success go back to doing the basics right," Lisa Collins, an SVP of client development at adtech company Epsilon-Conversant , said.
And, according to the following customer service professionals, perfecting "the basics" begins with finding the customer's "why."
Customer Success Director Lyndey Brock, who works at DialogTech , said answering this question helps her team determine how to build a unique course of action with each client.
Many things are taking place:
Pacific Power extends help for customers behind on bills
PORTLAND, Ore. — With many Pacific Power customers experiencing difficulties paying bills in the wake of the COVID-19 emergency and the associated economic downturn, the company is encouraging customers to speak with a Pacific Power customer care representative who can help provide peace of mind and assistance.
Pacific Power understands the uncertainty many of our customers are facing and temporarily suspended disconnects earlier this spring. The company has several important resources available for those facing difficulty paying electric bills, including setting up a flexible payment plan, connecting with services offering financial assistance, and evaluating energy usage for insights on reducing costs.
Duquesne Light warns customers of ongoing phone scam | TribLIVE.com
Numerous customers were targeted by a phony call that appears to show the company’s caller ID number to make the calls appear legitimate. Scammers tell the customers they have unpaid balances and threaten to terminate services unless customers make the payment that day.
“Duquesne Light will never threaten to shut off power the same day because of nonpayment,” said Duquesne Light Chief Customer Officer David Johnson. “These callers use certain tactics to appear authentic, but they’re not. We’re urging customers to be extra cautious to avoid scams.”
Hertz rental car customers say they were falsely accused of theft
At least 20 Hertz customers are accusing the company of wrongly reporting that they stole rental cars.
The plaintiffs are suing Hertz, former and current executives, directors and certain investors for "dishonestly and maliciously turning potential civil disputes" into criminal theft reports and prosecutions.
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Among the defendants are three of Hertz's former CEOs, as well as current CEO Paul Stone, and five companies tied to billionaire investor Carl Icahn, who sold his 39% stake in Hertz at a loss of nearly $2 billion in May.
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Chipotle customers are spending more to dine on queso and steak - MarketWatch
Chipotle Mexican Grill Inc. reported a 4.8% second-quarter revenue decline to $1.4 billion, but the average check rose by 5% as customers choose to add more steak and queso to their entrées.
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Chipotle is down 1.6% in Thursday trading despite beating earnings and revenue expectations . Analysts, who attribute the share slide to lofty investor expectations, remain largely upbeat about the fast-casual chain due to its digital investments, its real estate prospects and its continued menu innovations.
Windows 10 privacy: Microsoft announces new controls aimed at EU customers | ZDNet
General Data Protection Regulation, or GDPR, is coming. Here's what it means, how it'll impact individuals and businesses.
Currently, Microsoft customers in these regions have two options for managing diagnostic data collected by Windows 10 and sent to Microsoft's servers. They can allow Microsoft to be the controller of that data, potentially allowing personal information to be transferred across international borders, or they can opt-out of diagnostic data collection completely.
Thousands of MLGW customers are past due on their bills
Clarification: This story has been updated with new information from MLGW to reflect how long it takes for a customer to be disconnected.
In the first weeks of the coronavirus pandemic, the number of Memphis, Light Gas and Water customers paying their bills fell — and it hasn't recovered since.
Through Wednesday, more than 38,000 customers, about of which were 36,000 residential, were more than 19 days past due, according to MLGW data. All told, those delinquent customers owe MLGW $28 million. And that's with $4.7 million worth of late fees waived since April 3. Disconnections and late fees resume Aug. 3.
Instacart customers' data being sold online by hackers: Report | Fox Business
Firewalla co-founder Jerry Chen created a device that combats online threats while working from home. Fox News Headlines 24/7 Radio Host Brett Larson with more.
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On Wednesday, Buzzfeed News reported that the personal data of Instacart customers -- including the last four digits of credit card numbers, names and order histories -- was being sold on the dark web .
Hundreds of thousands of customers could be affected, according to Buzzfeed. Reportedly, some of the data being sold was stolen as recently as Wednesday.
Happening on Twitter
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People tend to think of road-building for economic stimulus. But investing in cycling and walking infrastructure c… https://t.co/DKejdtUgq4 ConversationEDU (from Australia) Wed Jul 22 22:00:00 +0000 2020
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