Monday, July 13, 2020

Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service

These companies limit the power of their first level of support, forcing customers to ask for a manager or supervisor, at which point they are put on hold and must repeat their story. In short, customers are able to get some type of remuneration for or relief from their problem only if they are willing to make the effort, spend a lot of time, and metaphorically stomp their feet hard enough. An old saying comes to mind: "The squeaky wheel gets the oil."

logo
Publisher: Forbes
Date: 2020-07-12
Author: Shep Hyken
Twitter: @forbes
Reference: (Read more) Visit Source



Many things are taking place:

Mackay: Businesses, and customers, have a need for speed - StarTribune.com

“Pushing the envelope” is a phrase that gained popularity with American test pilots such as Chuck Yeager and John Glenn in the 1950s. Each aircraft they flew was said to have an “envelope” of performance. In other words, it was designed to fly safely up to a certain speed for a certain distance at a certain altitude. The job of test pilots was to “push the envelope” by making the plane go faster, farther and higher.

It’s difficult to overstate the importance of speed in business. This century’s business is dominated by speed. Speed is no longer a luxury; it’s a necessity. Having a great product isn’t enough anymore. People expect things faster, cheaper and better. Every part of your business needs to be up to speed.

Publisher: Star Tribune
Twitter: @StarTribune
Reference: (Read more) Visit Source



Outdoor dining and heat puts strain on restaurant owners to keep customers coming in | KMPH
Publisher: KMPH
Date: 2020-07-12T22:39:20 00:00
Author: Jenna Liston
Twitter: @kmphfox26
Reference: (Read more) Visit Source



Rackspace and AWS extend relationship to reach more customers

Rackspace Technology has extended its relationship with Amazon Web Services (AWS) to better drive customer value and innovation for businesses.

Under the Strategic Collaboration Agreement (SCA) with AWS, Rackspace Technology is set on helping customers realise greater value from AWS cloud services.

The companies have collaborated to expand offerings globally as part of the Rackspace Technology service block catalogue.

Author: Catherine Knowles
Twitter: @DCNewsNA
Reference: (Read more) Visit Source



Quite a lot has been going on:

'Always hang up': Duke Energy warns customers of record number of scams

ORLANDO, Fla. - Duke Energy is sending out a warning after they say they are seeing a record number of scams targeting their customers.

A new scam in particular reportedly promises to mail customers refund checks for overpayment and then confirm personal data.

* * *

They urge customers to always hang up if they receive a call like this. They ask that you call the police and Duke Energy following the scam. Do not pay over the phone or call any number given to you by the scammer.

Publisher: FOX 35 Orlando
Date: 2020-07-12
Twitter: @fox35news
Reference: (Read more) Visit Source



Goya 'buy-cott' begins as customers load up on product after Trump backlash | Fox

Goya Foods President Robert Unanue responds to calls to boycott his company after his visit to the White House.

Many took to social media to express their displeasure with Goya Foods CEO Robert Unanue after he praised President Trump at a White House event on Thursday, but others are flipping the narrative and calling for a Goya Foods "buy-cott."

* * *

"My brother came up with a terrific idea and I am encouraging all to join me in purchasing $10 worth of Goya Foods products and donating them to your local food bank," self-described "conservatarian" radio host Mike Opelka wrote on Twitter. "Let's push a BUY-cott, not a boycott. Let's show the #Goyaway people what compassion can do.

Publisher: Fox Business
Date: 2020-07-12
Twitter: @FoxBusiness
Reference: (Read more) Visit Source



Restaurants Get Creative To Survive Coronavirus Pandemic, Keep Employees, Customers Safe –

BALTIMORE (WJZ) — From limited dining to forced closures, restaurants are feeling the impact of the coronavirus.

Numerous Baltimore restaurants have announced their permanent closures due to COVID-19, and those that remain are doing what they can to stay afloat.

At Rye Street Tavern in Port Covington, customers are getting outdoor dining with a waterfront view.

“We just wanted to have an environment where it was safe for people to eat and comfortable,” Chef Andrew Carmellini said.

logo
Date: 2020-07-12T19:49:11 00:00
Author: http www facebook com CBSBaltimore
Twitter: @/wjz
Reference: (Read more) Visit Source



Blind Tiger customers celebrate local business with retro food and drink during 25th anniversary

TOPEKA, Kan. (WIBW) - Customers at the Blind Tiger Brewery and Restaurant had the chance to indulge in a retro menu featuring items throughout the years for its 25th Anniversary Weekend.

* * *

"We come here for everything our family loves to come here and if the kids are having a birthday and we ask where they want to go it's the Blind Tiger."Nate Kloos said he is taking the opportunity to support local businesses."

Publisher: https://www.wibw.com
Twitter: @wibw
Reference: (Read more) Visit Source



No comments:

Post a Comment