Monday, December 7, 2020

Comcast extends COVID support with hotspots and free Internet for new customers | Vermont

Vermont Business Magazine Comcast announced today that it will extend its commitments to help people connect to the Internet during the COVID-19 pandemic as millions continue to stay home while many workplaces and schools operate virtually.

"Our teams have worked tirelessly to ensure our network is operating at peak performance and help our customers and our communities navigate this unprecedented crisis," said Dave Watson, Chief Executive Officer, Comcast Cable. "For nearly a decade, we've been on a mission to ensure students have the resources they need to be successful.

Publisher: Vermont Business Magazine
Date: 2020-12-07T14:53:50-05:00
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PG&E business customers could see rate increases in 2021 to pay for fire-prevention upgrades

For bundled business customers, the San Francisco-based utility expects a rate change of around 3%–8% for electric service and 2.5%–4% for natural gas, depending on company type, size and energy use. But the average monthly bill for commercial customers could increase or decrease, based on the timing of regulatory decisions, customer usage and where in Northern California the business is located, the utility said in a statement.

Publisher: The North Bay Business Journal
Date: 2020-12-07T23:31:00
Twitter: @NBBJ
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How Brand Trust and Customer Loyalty Are Won and Lost

All relationships are built upon trust. Whether it's a romantic relationship or a relationship between a customer and a brand, if there is no trust, there can be no relationship. Trusting a person or a brand involves estimations of probabilities of how the person or brand will behave, and is a state of vulnerability for the person that is placing trust in another. Put another way, trust is a feeling of confidence and security in the way an entity will act. 

It doesn't take trust for us to know that when we go outside during the day, the sun will be in the sky. It has always been there, and we know it will be there tomorrow. But when the weatherman has been correct for the last year in his weather predictions, we trust him when he says it will be sunny today at noon. He is not infallible, but he has not broken our trust so far, and we trust that he will once again be correct in his forecast.

Publisher: CMSWire.com
Twitter: @CMSWire
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CMP says some customers will be in the dark until Wednesday - Portland Press Herald

Utility crews were out Sunday morning on Main Street in Greenwood, where the majority of Central Maine Power customers were without power. Andree Kehn/Sun Journal Buy this Photo

Central Maine Power said it has restored electric service to all but a fifth of the 230,000 customers who lost power during this weekend’s snow and windstorm.

At the height, 230,000 Mainers in CMP’s service area were without power, the utility said, and that number had been cut to 31,777 late Monday night.

Publisher: Press Herald
Date: 2020-12-08T01:03:27 00:00
Twitter: @pressherald
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Many things are taking place:

10 Ways Hulu Is Building A Customer Experience To Rival Netflix

The streaming wars are in full swing, with 2020 bringing new entrants like HBO Max and Peacock to fight against the long-time favorites. 

The battle for streaming viewers essentially comes down to two main factors: library and experience . And while Netflix often gets all the credit for its great service, Hulu is quietly building an amazing customer experience with personalization and innovative solutions. 

* * *

Most customers form their opinion of a streaming service within just a few minutes (or seconds) of exploring the app. Hulu's user-friendly interface organizes content by category and makes it easy for users to see not only what's trending, but also other shows they might be interested in. Hulu creates dedicated home screens for major events like the Olympics and March Madness and for seasonal content, which puts the content users are most interested in front and center.

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Publisher: Forbes
Date: 2020-12-07
Author: Blake Morgan
Twitter: @forbes
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MVC location bars walk-in customers after employee tests positive for coronavirus - nj.com

The state Motor Vehicle Commission Newton Vehicle Center will be open by appointment only until Dec. 14 after an employee there tested positive for the coronavirus.

Walk-in customers won't be permitted after a Saturday-only employee at Newton tested positive for COVID-19. That employee was last in the Newton agency on Nov. 28, MVC officials said.

The Newton agency will also be closed this Saturday, because weekend employees are required to quarantine.

Publisher: nj
Date: 2020-12-07T22:34:55.967Z
Author: lhiggs njadvancemedia com
Twitter: @njdotcom
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Is Huawei leaving its US customers high and dry? | Light Reading

There are indications that Huawei is not supporting its existing US customers with services and products for current deployments. However, according to a person familiar with the matter, Huawei continues to support its existing US customers despite US government actions aimed at extinguishing its US business and tearing its equipment out of US networks.

"In 2019, the [Federal Communications] Commission deemed Huawei and ZTE as national security risks, barring rural carriers from utilizing government funds from purchasing equipment from Huawei and ZTE," wrote the Secure Networks Coalition (SNC) � which comprises Tasman Technologies, Televate and Monetti and Associates � in a filing with the FCC .

Publisher: Light Reading
Twitter: @Light_Reading
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