"The better you treat customers, the more likely they are to come back and recommend your services, increasing the profit," some might say. However, the world isn't black-and-white, and when it comes to business strategies, there's more to this than a seemingly obvious causal connection.
On the one hand, an entrepreneur would prefer to run a highly profitable business with a low customer satisfaction rate than vice versa. On the other hand, levels of positive customer experience tend to decrease globally, as companies deliver better services and users get accustomed to these new standards almost instantly.
In case you are keeping track:
Bestpass Surpasses 10,000 Customers
ALBANY, N.Y. , Dec. 16, 2020 /PRNewswire/ -- Bestpass, the comprehensive payment platform provider that is the leader in toll management solutions for commercial fleets, recently surpassed 10,000 customers, with more than 630,000 active transponders on the road, facilitating 280,000 seamless transactions per day for customers on the company's nationwide toll coverage network.
"This milestone is a testament to our loyal customers and partners, as well as the value that Bestpass solutions provide. I salute our employees, who work hard every day to ensure excellent service in toll management," said Tom Fogarty , CEO of Bestpass. "While this year has been challenging in many ways, Bestpass is continuing to build momentum into the new year with continuous innovation in its offerings."
Getting Paid To Shop Local: Stanislaus County App Helps Businesses And Customers – CBS
MODESTO (CBS13) — Spending cash in Stanislaus County is now a little easier on your pocketbook. A local nonprofit is paying customers to shop local to help struggling businesses.
“It’s pretty much free money, there is the incentive to come and spend it locally,” said customer, Tyne Adraktas.
Tyne Adraktas ate for free Friday, paying for her food using the RAD card. It’s a local app where you put money in and get more out.
Axel Arigato's founders on the importance of listening to customers
Axel Arigato co-founders Albin Johansson and Max Svärdh have worked from the bottom-up, in the literal sense.
“The footwear market — that’s where we saw the gap,” Svärdh said on the Glossy Podcast.
* * *
But like many companies that start out with just one kind of product, shoes were just the entry point into a broader slate of products, which now include head-to-toe clothing items and a range of accessories. “This is where we’ll create, hopefully, some brand awareness, and then we’ll explore with other categories,” Svärdh said about the founders’ reasoning when launching the brand in 2014.
Check out this next:
Amazon unveils flat-panel customer terminal for Kuiper constellation - SpaceNews
WASHINGTON — Amazon has tested what it describes as a low-cost flat-panel antenna for use with its Project Kuiper constellation, an innovation that could be essential to the long-term success of satellite broadband.
Amazon announced Dec. 16 that it developed a Ka-band phased-array antenna that is much smaller and less expensive that traditional antennas that operate at those frequencies. The antenna will ultimately be part of the terminals used by customers of Kuiper's broadband services.
SolarWinds hides list of high-profile customers after devastating hack - The Verge
The list of vulnerable companies is much smaller than SolarWinds' overall client list, so simply appearing on the list doesn't mean a company has been affected. SolarWinds claims that only 33,000 companies use the Orion product, compared to its total client base of 330,000. Out of that 33,000, the company estimates that fewer than 18,000 were directly impacted by a malicious update, and the list of directly targeted companies is likely even smaller.
SolarWinds' overall client list includes a broad range of sensitive organizations. Before its removal, the page boasted a broad range of clients, including more than 425 of the companies listed on the Fortune 500 as well as the top 10 telecom operators in the United States. In an article on Monday , The New York Times cited a number of organizations as vulnerable that are not cited on the public client page, including Boeing and Los Alamos National Laboratory.
Massachusetts regulators file manipulation complaint against Robinhood
Massachusetts regulators filed a complaint against Robinhood on Wednesday, accusing the popular trading app of failing to act in the best interests of its users.
The complaint cites Robinhood's "aggressive tactics to attract inexperienced investors, its use of gamification strategies to manipulate customers, and its failure to prevent frequent outages and disruptions on its trading platform."
The complaint is the first enforcement of Massachusetts' Fiduciary Rule, which Secretary of the Commonwealth William Galvin began enforcing in September.
Columbia Gas helping more customers in need of assistance during pandemic
CANONSBURG, Pa. (WHTM) — Pennsylvania’s request to expand the income limits of its Hardship Fund for eligible customers through September 30, 2021, has been approved by the Pennsylvania Public Utility Commission (PUC), according to Columbia Gas.
Columbia Gas will increase the number of customers who may qualify for assistance under the Hardship Fund by setting the threshold of annual income to 300 percent of the federal poverty income guidelines in response to the COVID-19 pandemic.
No comments:
Post a Comment