Tuesday, September 21, 2021

Some Customers Aren’t Worth Doing Business With: When To Fire Your Customers

You don't want every customer. You want most of them, of course, yet for the right reasons, it may ... [+] be time to help a customer find one of your competitors.

Read that title again. Taking a line from the movie Terminator , imagine saying to a customer, "You're terminated!" Or perhaps another classic Arnold Schwarzenegger quote from the movie series, "Hasta la vista, baby!" Yes, to your customers!

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Publisher: Forbes
Date: 2021-09-21
Author: Shep Hyken
Twitter: @forbes
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Same-day, next-day deliveries for USPS business customers now local - DailyTrib.com

The U.S. Postal Service's Connect Local pilot is now available in Marble Falls, Burnet, Bertram, Kingsland, Buchanan Dam, and Llano. The new service offers neighborhood businesses local-to-local same-day or next-day package delivery at the same rates as large shippers. 

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Publisher: DailyTrib.com
Date: 2021-09-21T15:37:12 00:00
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The Secret Method for Turning Strangers Into Customers

The main goal of any marketing strategy is to convert people who may know nothing about a brand into paying customers. Easy enough, right? The only issue is that you're not the only one trying to do this. Every marketer is.

So along with this growing need for strangers' attention came a formula, or best practice, called the AIDA model. It stands for attention, interest, desire and action.

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Publisher: Newsweek
Date: 2021-09-21T09:34:53-04:00
Twitter: @newsweek
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Instacart shopper activist group asks customers to delete the app until demands for better

Yesterday, the Gig Workers Collective — representing a body of about 13,000 Instacart shoppers — launched a #DeleteInstacart campaign , urging customers to delete the Instacart app as a show of solidarity with workers advocating for better treatment.

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Publisher: TechCrunch
Date: 2021-09-21 05:44:15
Author: Amanda Silberling
Twitter: @techcrunch
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Circle K Offers Customers Free Cup of Coffee for National Coffee Day - CStore Decisions

Circle K will celebrate National Coffee Day on Sept. 29 by offering customers a free cup of hot or iced coffee.

The National Coffee Association (NCA) reported last year that Americans are drinking more coffee than ever and lean towards convenient, on-the-go options.

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Publisher: CStore Decisions
Date: 2021-09-20T19:42:54 00:00
Twitter: @CStoreDecisions
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2021 Total Economic Impact Study Demonstrates 670% ROI for Drift Customers | State |

BOSTON, Sept. 21, 2021 /PRNewswire/ -- Drift®, the leader in Conversational Commerce for B2B, announced the findings of the 2021 Total Economic Impact™ (TEI) study showing that Drift enterprise customers realized a 670 percent return on investment (ROI).

Publisher: Homenewshere.com
Author: Drift
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Costco warns customers over delays on essential household item | Fox Business

The membership-only warehouse retail chain is issuing a warning to customers that have purchased the common household item online, saying they may face delays in receiving their orders.  

The warning notice comes after the company indicated that it would reinstate purchase limits at some of its store locations as customers reportedly stockpile goods once again – mimicking the early days of the COVID-19 pandemic last year. 

Publisher: Fox Business
Date: 2021-09-21
Twitter: @FoxBusiness
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Highspot Launches the Highspot Marketplace to Give Customers Direct Access to Sales Expertise |

SEATTLE, Sept.

The thriving sales expertise industry reflects the need for companies to improve their go-to-market process to enhance execution. The Highspot Marketplace ensures that this expertise is adopted and retained by customers, driving better returns on sizable investments.

Publisher: NBC Right Now
Date: 0713B43387E696EA1A415814D82F3F41
Author: Highspot
Twitter: @KNDUKNDO
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Does Your Sales Team Want To Keep Data About Your Customers Forever?

A decade ago, companies devoted significant resources to creating and maintaining robust databases of customers and potential customers.

As more states consider and pass sweeping privacy laws, however, companies are required to justify why they keep information, what they use it for, who they share it with, and how long they keep it.

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Dominion Virginia customers should get $312 million refund, plus rate cut, SCC staff says |

Photo illustration by Shoshana Gordon/ProPublica, source images via Wikimedia Commons and Flickr: Jason Pier, Angela Mabray and irisb477.

Dominion Energy earned more than $1.1 billion above a fair profit from its Virginia customers in four years, according to State Corporation Commission staff testimony filed in an ongoing review of the monopoly utility's books.

Publisher: Richmond Times-Dispatch
Date: PATRICK WILSON Richmond Times-Dispatch
Author: PATRICK WILSON Richmond Times Dispatch
Twitter: @rtdnews
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