Companies hire me to help them figure out a way to better drive sales or increase profits. I do this by first completing, with the client's input, an assessment of what are they doing today and how the process is working.
Every time I do a client assessment, I ask this question. "Are your customers satisfied?" Every time I have asked that question the customer has answered either "Yes" or "Absolutely." However, my next question is one that generally creates a blank stare or at a minimum a little bit of a pause.
Five ways to empower your service agents and reap repeat customers
While December remains the peak shopping season for most companies, some retailers believe January sales will be bigger than usual, due to delayed inventory deliveries, ongoing supply chain issues and increased online buying.
While the pandemic forced retailers to adapt to how and where consumers shop and interact in order to protect sales revenue, it's clear that achieving customer delight and satisfaction is more complex than it used to be. It's not enough to simply offer more ways to buy online.
Moving Beyond Trust: Making Customers Trust, Love, and Respect a Brand
Rapid digital acceleration, coupled with the global pandemic, has dramatically shifted customer expectations and needs in recent years.
For over a decade, we've been gathering empirical evidence on how brands create resonance with customers.
DTE Gas customers to see $84 million rate increase next year
LANSING, Mich. - The Michigan Public Service Commission approved an $84 million rate increase for customers that receive gas supplies from DTE.
The new rate, which takes effect at the beginning of 2022, will add about 3.69% - or about $3.18 - to an average residential customer's monthly gas bill.
Spectrum Customers get Free Months of Peacock Premium - CNET
Charter Communications is partnering with NBCUniversal to make Peacock Premium available to a range of Spectrum Internet and TV customers.
M.T.A. to Offer Free Rides for OMNY 'Tap-and-Go' Customers - The New York Times
Eager to push New York City's subway ridership closer to prepandemic levels, transit officials are planning to entice commuters back with convenience and discounts.
Starting March 1, officials intend to put a weekly fare cap on trips made with OMNY, the "tap-and-go" fare system that was introduced two years ago.
Some Gilbert water customers may see discoloration Dec. 15 | Community Impact
Crews have been working on assessing and repair a main water pipeline in Gilbert. (Tom Blodgett/Community Impact Newspaper)
Raised in Arizona, Tom Blodgett has spent more than 30 years in journalism in Arizona and joined Community Impact Newspaper in July 2018 to launch the Gilbert edition.
Crews work to restore power to remaining 37K customers in Michigan - mlive.com
Consumers Energy crews are working to restore power after strong winds took down trees and power lines over the weekend. (MLive File Photo) Henry Taylor/MLive.com
GRAND RAPIDS, MI – About 37,000 utility customers in Michigan remain without power Monday, Dec. 13, after wind gusts over the weekend reached 70 mph and damaged power lines.
Arkansas waitress fired after customers leave $4K tip
An Arkansas waitress received a whopping $4,400 tip, only to be fired after her manager made her split it with other staffers, according to reports.
The generous gratuity came on Dec. 6, when waitress Ryan Brandt and another server worked a party of more than 40 at Oven and Tap in Bentonville, Fox 59 reported .
Happening on Twitter
Listen to your customers feedback, they will almost always guide your startup in the right direction. agazdecki (from San Mateo, CA) Sun Dec 12 13:26:54 +0000 2021
Tell me about your experience so far with #Shaxi .. My team will forever be grateful to assist our customers ..🙏🏻… https://t.co/7im7y8Hib8 shattawalegh (from A GHANA MI SEH) Sat Dec 11 16:04:14 +0000 2021
Hi @Qantas, please take this seriously. It can't be easy coming out of a pandemic but you have to prioritise your c… https://t.co/izeUSZwPBx neilhimself (from a bit all over the place) Mon Dec 13 00:42:01 +0000 2021
Marketers focus too much on customer profiles and not enough on what customers are actually trying to achieve. https://t.co/HpirrsS72J HarvardBiz Sun Dec 12 22:31:00 +0000 2021
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