People who send and receive parcels are to be better protected under proposed rules to improve how companies handle complaints amid a wave of problems with deliveries.
Ofcom plans to tighten up the rules on how firms deal with complaints, make it easier for people to contact companies and bring in better protections for disabled customers.
Data Storytelling: 3 Easy Ways to Identify What Your Customers Value - Modern Distribution
We all want to know what our customers value so we can better focus our value creation strategies. Customer needs and pain points are the best drivers for a company’s growth strategy development and resource allocation.
However, learning what customers value and aligning our offerings to those values is easier said than done. An organized and disciplined approach is required; otherwise, we assume price matters most to our customers. Price does matter, but it usually isn't in customers' top four buying criteria.
Evergy bill assistance available for Missouri customers
KANSAS CITY, Mo. — Thousands of Missourians struggling to pay electric bills may be eligible for help and not even realize it.
Evergy said the amount of money available through Missouri’s Low Income Home Energy Assistance Program recently increased to more than $630. The company said if a customer experienced a recent loss or hardship, an additional $1,600 can be provided.
"We want to improve the financial health of our customers with solutions based on technology and
BBVA continues to emphasize its digital transformation as an essential factor in achieving its ambitious goals, presented at Investor Day .
Q: BBVA has set ambitious growth targets for 2024, what role does digitization play in achieving them?
A: BBVA's objectives continue to be very ambitious and are based on the strategy we set a couple of years ago. One of our objectives is to reach more customers and to do so as efficiently as possible.
Design emails for 4 personality types to win back customers
As I'll explain below, people fall into four general buyer personalities. Some buy on impulse. Some need lots of persuasion. Logic drives some shoppers, while emotion-driven triggers can get others to act.
By leveraging buyer personalities, you not only know where to place content, images and set tasks, but also which tone of voice to use, what offers to deliver and how to help customers accomplish their tasks. This enables more and potentially faster conversions.
Caterpillar CFO Navigates Customers' Varying Appetite for Decarbonization - WSJ
Andrew Bonfield led the finances of a chocolate maker, a utility company and a biopharmaceutical firm before joining Caterpillar Inc.
In those roles, he grew volumes and margins, funded energy projects and provided capital for research and development. During the past three years, he has been applying some of these learnings at the Deerfield, Ill.-based manufacturer of excavators, graders and other heavy machinery.
Kyndryl partners with Google to support customers in cloud | CIO
Kyndryl, the IT services business that IBM spun off in early November , has formed a global strategic partnership with Google to support their joint customers in the cloud.
The deal comes a month after Kyndryl struck a similar deal with Microsoft , encompassing Azure cloud hosting and support for products such as Office365 and Teams, and a smaller partnership with VMware, as well as a certification agreement with SAP.
Newsroom - Connecting Customers to the Middle East and Beyond, American Airlines Announces
Seasonal routes to Europe will also return for summer 2022 travel American will launch service from New York's JFK to Doha, Qatar, on June 4, 2022, as part of its deepening relationship with Qatar Airways.
FORT WORTH, Texas — Customers looking for unique travel experiences will have a new destination and many returning favorites to choose from as American Airlines announces its summer 2022 schedule.
PC makers focus on business customers as supply chain problems continue | ZDNet
The PC industry is looking at something of a mixed bag of results for 2021, with full-year shipments on target to reach 344.7 million in 2021 — marking growth of 13.5% compared to 2020 — but also a significant decline in holiday season sales, according to tech analyst firm IDC.
IFS - customers don't buy acronyms, they want to solve problems (1/2)
For many years now, enterprises have grown used to buying their business applications in discrete functional packages — ERP, CRM, HCM and so on. But the result is that their business processes and data have become disjointed and dysfunctional.
Customers don't need solutions that fit into those traditional boxes. That's not the way customers buy. They have a specific problem that is identified by a process and by an industry.
Happening on Twitter
Monument businesses are dealing with materials shortages and product delays turning "from weeks to months," forcing… https://t.co/WdxdOheeBl RNCResearch (from Washington, DC) Wed Dec 08 02:49:20 +0000 2021
Comcast - MSG Update. Comcast refuses to negotiate with @TheGarden beyond that they are also not fully refunding c… https://t.co/BtAiB8zXAR craigcartonlive (from New York) Thu Dec 09 02:57:08 +0000 2021
We are committed to our customers in all our 34 countries. As part of that commitment METRO is promoting the local… https://t.co/0wvcj83x3i METRO_News (from Düsseldorf, Deutschland) Thu Dec 09 12:31:43 +0000 2021
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