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New codes of practice require Carousell, Facebook to verify 'risky' sellers, advertisers to curb scams | The Straits...SINGAPORE – From June 26, Carousell and Facebook will need to verify "risky" sellers and advertisers against government-issued records as the local authorities crack down on e-commerce scams.
Messaging platforms such as WhatsApp, Facebook, Instagram, Telegram and WeChat will also need to roll out reasonable verification measures to root out fake accounts run by scammers or bots for malicious activities by the end of 2024.
These obligations are set out in newly announced codes of practice aimed at disabling scammers, who have taken advantage of online anonymity on e-commerce and messaging platforms to carry out criminal activities.
Carousell and Facebook Marketplace will be allowed to apply user verification requirements on "risky sellers" for a start, says the Ministry of Home Affairs (MHA).
SINGAPORE: The Ministry of Home Affairs (MHA) will require Carousell and Facebook to verify the identity of all their sellers if the number of scams reported on the respective platforms "does not drop significantly".
The ministry will assess over a six-month period the effectiveness of both e-commerce platforms' measures to only verify the identity of sellers they deem "risky".
This is part of the second tranche of provisions under the Online Criminal Harms Act (OCHA) that was passed in Parliament in July last year, MHA said on Friday (Jun 21). The new measures will come into force on Jun 24.
Under the latest measures, authorities will issue two codes of practice - one for online communication services and another for e-commerce services.
The online communication code applies to online communication services Facebook, WhatsApp, Instagram, Telegram and WeChat, which MHA identified as presenting the "highest risk of scams to Singapore users".
Under this code, providers of these online services must implement systems, processes or measures to detect and act against scams, use "reasonable" verification measures to prevent fake accounts or bots, require strong login verification, and submit an annual report on the implementation of these measures.
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