The travel industry has been hit harder by COVID-19 than just about any other. Recent Gallup customer behavior research, conducted through the Gallup Panel, shows that 51% of Americans are concerned about catching COVID-19, and eight in 10 say health and safety concerns will influence their decision to stay in a hotel over the next six months.
Clearly, the industry's first priority is real customer-centricity built on customer safety. And it needs to happen quickly, because a mistrustful consumer base is directly affecting the industry's bottom line:
Not to change the topic here:
Lomax & Wood deploys mobile app for customers to order bespoke windows and doors
BRENTWOOD, England , Aug. 26, 2020 /PRNewswire/ -- Lomax & Wood specialises in the supply and installation of bespoke timber doors and windows. The Brentwood-based business works with clients across the length and breadth of the UK. The company recently launched a revolutionary mobile phone app for iOS and Android. This allows customers to send in precise details of their windows and doors while maintaining social distancing.
Salesforce Lifts Full-Year Revenue Outlook as Customers Work Online - WSJ
Business-software provider Salesforce.com Inc. posted record quarterly sales and raised its full-year guidance, showcasing the sustained appetite for cloud-computing services during the coronavirus pandemic.
Enterprises have been accelerating their shift to digital processes during the health crisis, fueling investor enthusiasm for companies that enable the transition. Several startups are trying to capture this momentum and are making plans to tap public markets.
Company helps pay for customers repairs after fuel mishap
SHOSHONE, Idaho (KMVT/KSVT) - A Lincoln County couple is bringing awareness to a fueling mishap that had happened at a local station in Shoshone that caused their cars to breakdown. They also want people to know that the company that was impacted by the incident is working with customers to fix the problem.
"It is every parent's worst nightmare to not have a car because you never know when there is going to be an accident. You know things happen," Perri Smith said.
Not to change the topic here:
CDC warns employees not to argue with anti-mask customers | TheHill
The CDC outlined a variety of steps businesses can take, ranging from conflict resolution training to installing security systems or panic buttons and identifying designated safe areas employees can go to if they feel they are in danger.
Recently, a teenage employee at a Sesame Street theme park near Philadelphia was punched in the face after asking two guests to wear masks. The employee needed jaw surgery.
SCC: Utility service cut-offs to resume for most customers in September
RICHMOND, Va. (WWBT) - The State Corporation Commission will resume utility service cut-offs for most customers starting in September.
The general shutoff moratorium will now be Sept. 16 instead of Aug. 31, giving the General Assembly time to pass legislation in connection to the COVID-19 pandemic that could impact utility customers.
However, while the general moratorium will expire in September, "utility customers who entered into extended payment plans as a result of a prior Commission order will continue to be protected from service shutoffs if they remain current or enter into individualized new repayment plans with the utility."
Did a Walmart Customer's Change Get Donated Without Consent?
In July 2020, a Walmart customer in Massachusetts had the change from her purchase donated to charity without her consent.
In the summer of 2020, readers asked Snopes to examine the authenticity and accuracy of a widely shared Facebook post whose author claimed that the cashier at their local Walmart had donated their change without asking their permission in advance, or offering alternative ways of paying or receiving their change.
On July 20, 2020, Sheryl Jacob posted a photograph of a receipt from the Walmart store on Worcester Road in Framingham, Massachusetts, indicating that at around noon that day, she had purchased two items — priced at 49 cents and 88 cents. She paid $2 in cash. The remaining 63 cents in change had been donated, so the cashier didn't owe her any change.
New Zendesk dashboard delivers customer service data in real time – TechCrunch
In the days before COVID that meant displaying these on big monitors throughout the customer service center. Today, as we deal with the pandemic, and customer service reps are just as likely to be working from home, it means giving management the tools they need to understand what’s happening in real time, a growing requirement for Zendesk customers as they scale, regardless of the pandemic.
“What we’ve found over the last few years is that our customers’ appetite for operational analytics is insatiable, and as customers grow, as customer service needs get more complex, the demands on a contact center operator or customer service team are higher and higher, and teams really need new sets of tools and new types of capabilities to meet what they’re trying to do in delivering customer service at scale in the world,” Aniano told TechCrunch.
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