The widespread challenge of differentiating value from competitors affects small and large companies alike.
Level playing fields and shrunken competitive advantages force products and services to vie for attention in a sea of sameness, creating a commodity coffin of sorts, where products and services are treated among suppliers as identical – even if they’re not.
No doubt, competitor parity is a fact of doing business today. Part of the problem, though, is of our own making. Many companies, if not most, still communicate a one-size-fits-all value message to customers, which limits their ability to create unique customer perceived value. While it’s true that all customers buy for the universal motives of quality or service, it’s also true they don’t make those purchases for the same reasons.
Double Kwik limiting customers to $30 only for gas
HAZARD, Ky. (WYMT) - In a Facebook post, Double Kwik said that customers are limited to $30 in gas.
In an earlier Facebook post, they said that they have "sufficient supply" and have other sources than the affected pipeline .
The post went on to say, "If we as a community continue to fuel as normal and don't over-purchase, we will get through this together."
Simple banking customers still locked out; parent BBVA says its customer service crashed -
Former clients of Portland online banker Simple remained unable to access their accounts Tuesday, and they were unable to reach the bank that now holds their money after its customer service systems crashed amid a flood of calls from outraged customers.
Simple was owned by Spanish banking giant BBVA, which announced in January it would shut down the Portland banker and transfer clients' accounts to BBVA. That transition took place on schedule Saturday, but BBVA botched the handover and locked many customers out of their accounts.
Kaizen Analytix Launches Additional KaizenDataLabs Data, Offering Customers Next-Level Analytical
ATLANTA, May 11, 2021 /PRNewswire/ -- Analytics solutions provider Kaizen Analytix has announced the launch of enhanced KaizenDataLabs' offerings, with new features including Consumer Packaged Goods Product Attributes, Macroeconomics, Natural Gas and Electricity Pricing data. These data sets unlock new levels of insight for the next generation of business intelligence technology, letting customers extract meaning from a sea of statistics to empower confident business decisions.
International Flavor & Fragrances boosts inflation outlook, seeks price increases from
International Flavor & Fragrances Inc. reported first quarter earnings that beat expectations, but gross margin fell from a year ago as price increases weren't enough to make up for higher-than-expected inflation.
The food, scent and dietary supplements company's stock IFF, -2.82% dropped 3.4% in afternoon trading Tuesday. It has now pulled back 5.9% in the three sessions since closing at a two-year high of $146.51 on May 6.
Late Monday, the company reported that it swung to a net loss of $42 million, or 21 cents a share, from net income of $124 million, or $1.15 a share, in the year-ago period. Excluding nonrecurring items, such as costs related to the merger with the Nutrition & Biosciences, adjusted earnings per share of $1.60 beat the FactSet consensus of $1.53.
Trusting Customers: One of the most important decisions of Customer-Centric Companies |
Tony is in charge of a convenience store in Salt Lake City, where I attended a customer experience conference. I told him I wanted to buy a certain brand of beer. He said his shop didn’t have it. Instead of insisting that I buy another beer, he directed me to the liquor store nearby where I could find what I wanted.
These are the commenters’ beliefs. I’m not saying they are wrong. We just have different beliefs about how we should treat our customers. My belief is that customers are humans, not numbers. I was doing the same as Tony did without seeing anyone else doing it before. I was serving rather than selling.
Better Customer Education Can Help Tech Firms Retain Customers and Grow Revenues
Customer education, in which firms train customers on how to get the most value out of their products, helps businesses to retain customers and grow revenues. But half of firms struggle to report on the success of such training, limiting the impact on the business. 1
For tech firms, software-as-a-service profits increase the longer the firm retains a customer. 2 Customer education programs help firms to explain their products to customers, thereby improving experience, retention, and revenues as a result.
5 Ways Amazon Creates New Products That Customers Crave | Inc.com
Amazon has had an amazing streak of revenue growth -- up an average of 27 percent a year in the decade ending 2020. With founder and CEO Jeff Bezos preparing to kick himself upstairs in the third quarter of 2021, will the company be able to keep growing rapidly when his successor, Andy Jassy takes over?
I do not know the answer to that. However, I think the way Amazon has created and scaled new products and services is likely to continue under Jassy. What's more, Amazon's approach could help business leaders like you to boost your company's growth.
Nebraska escrow company launches division to cater to Spanish-speaking customers
OMAHA, Neb. (KMTV) — When it comes to purchasing a home, it's more than just a realtor and home buyer or seller interaction. Real estate title companies like Charter Title & Escrow help facilitate the home buying process.
"We offer full-service titles and escrow needs. When there's a real estate transaction, we handle the paperwork, the money, and make sure it all comes together the right way and goes the same way," said Alex Kumm, a commercial escrow officer with the company.
Colonial Pipeline updates customers on fuel delivery amid outage | Fox Business
Equinix CEO Charles Meyers provides insight into cybersecurity in the U.S. after the Colonial Pipeline cyberattack and how to strengthen our digital infrastructure.
Colonial Pipeline is prepared to deliver an additional 2 million barrels of gasoline when its systems restart, the company said on Tuesday.
About 84 million gallons has been taken from refineries for deployment when the pipeline is back up and running.
"Colonial Pipeline continues to make forward progress in our around-the-clock efforts to return our system to service, with additional laterals operating manually to deliver existing inventories to markets along the pipeline," the company said in an updated statement on Tuesday night.
Happening on Twitter
❝ ...there are too many buyers chasing too little supply and the quality of much of what is on display isn't that g… https://t.co/pStyVfQh9A IrishTimes (from Ireland) Tue May 11 15:30:23 +0000 2021
EDITORIAL | It is not as though the EC has always been imperturbably neutral, untouched by the faintest whiff of po… https://t.co/2bIUtoPa5o ttindia (from Kolkata, India) Wed May 12 03:16:00 +0000 2021
"In financial audit of public entities, 53% obtained unqualified audit opinion, 32% had qualified,15% adverse audit… https://t.co/pY0ySXqrlE RwandaParliamnt (from Kimihurura, Kigali, Rwanda) Tue May 11 19:34:29 +0000 2021
In Texas, we value Main Street over Wall Street. That's why we are fighting back against Big Business out to destro… https://t.co/atNI6pUn8p SenTedCruz (from Houston, Texas) Tue May 04 19:36:16 +0000 2021
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