Saturday, September 25, 2021

Rocky Mountain Power Warns Customers of Latest Phone Scams - ETV News

Over the past few weeks, Rocky Mountain Power customers have reported receiving a significant hike in the number of fraudulent calls from scam artists posing as utility representatives.

To date, hundreds of scam calls have been reported, targeting both residential and business customers in Rocky Mountain Power's service area of Idaho, Utah and Wyoming.

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Publisher: ETV News - Castle Country's Finest News Source
Date: 2021-09-25T11:45:13 00:00
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How Can C-Stores Upsell Customers to Larger Packs of Beer? - CStore Decisions

Every season is beer season, each one with its own opportunities for upselling to larger packages of favorite brews.

During the pandemic, larger packs and cases sold like gangbusters. You can create a sense of urgency any time by developing your promotional efforts around a "Don't Run Out Before the Season Does" theme. The season could refer to sports, holidays, summer and barbecue.

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Publisher: CStore Decisions
Date: 2021-09-24T17:57:34 00:00
Twitter: @CStoreDecisions
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United Airlines wants customers to pay for something they may find outrageous | ZDNet

Somehow, it's avoided being the object of too much derision -- other than its fanciful claim that it's so very hard to get Covid on a plane (so, you know, we'll try and stuff as many passengers in as we can).

No, I'm not specifically talking about the way all airlines, the minute there's some global event, beg the government for money. Many, many billions.

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Publisher: ZDNet
Author: Chris Matyszczyk
Twitter: @ZDNet
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Need Help Finding Customers? There's an A.I. for That | Inc.com

What's more, an increased reliance on A.I. for marketing generation means marketers themselves will have less hands-on experience analyzing and understanding consumer behavior. That could lead to a skills loss in the marketing community, at some point. Ultimately, it's best if A.I.

Publisher: Inc.com
Date: 2021-09-24 17:29:00
Author: Rebecca Deczynski
Twitter: @Inc
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Even The Luxury World Must Listen To Its Customers

The campaign caused quite a stir across social media, with many wondering why Tiffany would choose to alienate its bread and butter consumer.

Luxury brands have historically been more focused on exclusion rather than inclusion because aspiration is their raison d'ĂȘtre (i.e., reason to exist).  

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Publisher: Forbes
Date: 2021-09-24
Author: Greg Petro
Twitter: @forbes
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Nationwide natural gas increase will affect Richmond Gas Works customers starting in October

RICHMOND, Va. (WWBT) - Starting on Oct. 1, the Purchased Gas Cost (PGC) for Richmond Gas Works (RGW) will increase from $0.385 per 100 cubic feet (Ccf) to $0.57 per Ccf.

The average RGW customer, who uses 70 Ccf of natural gas per month, will see an estimated increase of $12.95 or 15% in their total monthly gas bill.

Publisher: https://www.nbc12.com
Twitter: @NBC12
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29,000 HECO customers across Oahu experience power outage

HONOLULU (KHON2) — Approximately 29,000 Hawaiian Electric (HECO) customers across Oahu were without power for about 10 minutes on Friday, Sept. 24, according to a HECO spokesperson.

A HECO spokesperson said the outage was caused by a system disturbance and a generator unit lost power.

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Publisher: KHON2
Date: 2021-09-25T02:54:12 00:00
Author: Ray Anne Galzote
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Teens stepping up to work at restaurants endure rude customers - The Business Journal

More 16 and 17 year olds in Fresno Unified are requesting work permits. But those entering the restaurant industry often face customers angry about supply shortages and slow service. Photo by Andre Hunter via unsplash.com

But one restaurateur says for many of those workers, the treatment they are getting from customers is making their first job experience nearly unbearable.

Publisher: The Business Journal
Date: 2021-09-24T13:13:33 00:00
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Costco And Other Big Box Retailers Limiting Number Of Some Items Customers Can Purchase –

ORANGE (CBSLA) – The bulk item retailer Costco, as well as others, have returned to putting a limit on how many items of some products customers can purchase.

Getting a hold of a large stash of toilet paper or paper towels, for instance, might be more difficult than before.

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Date: 2021-09-24T19:39:06 00:00
Author: http www facebook com CBSLA
Twitter: @CBSLA
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How You Can Get Customers Back Again & Again | CustomerThink

I recently featured Shep Hyken , a customer service and experience expert, on my podcast about how to get and keep loyal customers. One of the most fundamental rules of business is that it is much better to have a customer come back five times than to have five one-time customers.

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