Amazon Web Services has been the biggest growth engine for its parent company over much of the past decade, taking business from some of the largest tech vendors in the world.
But as corporations face the most daunting economic environment since the 2008 financial crisis, those massive checks they're writing to AWS for their tech infrastructure are getting greater scrutiny.
Customers Don't Care About Your Offline-Online Strategy
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
A few weeks ago I found myself in the middle of Times Square. I was craving a protein shake so I opened Google Maps and found the nearest retailer where I could buy one. Luckily, there was one a few blocks away.
How do you engage customers when the economy slows down without blowing through your whole budget?
Digital customer engagement is shaping business for brands looking to build direct relationships with customers. But with a potential recession and budget cuts, some companies are deciding to spend time and energy keeping current customers, not focusing on getting new customers.
How to Respond to Angry Customers? Don’t Poke the Bear | Kiplinger
Our recent article about the restaurant patron who “lost it” when his steak was served rare instead of medium and threatened an online defamation campaign unless he was paid $500 ( What to Do When an Unhappy Customer Threatens to Ruin Your Rep ) got a very large reader response about ...
Are You Treating Customers Right? Ask Yourself These Questions
Strong customer relationships are the crux of just about every business out there. Use these questions to see if you're truly connecting with your customers.
We hear it all the time: Businesses are more digital than ever before, and this continues to affect almost every aspect of how things are run within a company. But even in a "post"-Covid-19 world, what is something we will (hopefully) never replace with digital? Human interaction .
Sheriff: 'Intentional vandalism' at substations causes power outage affecting nearly 39K ...
Moore County Sheriff Ronnie Fields said Saturday that the outage was being investigated as a "criminal occurrence." The vandalism appeared to be intentional, but the motive is unknown at this time.
WRAL viewers began calling in to report outages around 8 p.m. Saturday. The outages for Duke remain unchanged, and power isn't expected to be restored until 10 p.m. Sunday.
Delta Air Lines finds an outrageous way to insult important customers | ZDNET
It enjoys a more refined quality, one that seeps into well-washed pores and hovers over already-strained nerves.
Since the pandemic began to ebb and customers began flying regularly for business and leisure -- sometimes at the same time -- Delta experienced an ever more exasperating problem.
Lexington businesses seeing increase in customers this holiday season
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LEXINGTON, Ky. (WKYT) - Although inflation has affected many Kentuckians this year, local businesses in Lexington say they have seen a lot more customers than they expected this season.
This holiday season, there were many surprises for businesses in the state. Between this year and last year, the country has seen a 17% increase in in-store shoppers.
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