Help Scout Joins The Shopify Plus Certified App Program

Reference: Found here

BOSTON, October 30, 2024 --( BUSINESS WIRE )--We've got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program ! This milestone only deepens our commitment to being a go-to customer support solution for businesses running and growing on Shopify.

Help Scout empowers ecommerce teams to work faster and smarter, personalize every interaction, and deliver the kind of customer experiences that turn customers into loyal brand advocates. By joining the Plus Certified App Program, we're recognized by Shopify as a trusted solution that meets their high standards for performance, reliability, and security through consistently positive customer ratings in the Shopify marketplace, 24/7 support, quick response times, and compliance with regulations like GDPR, CCPA, and CPRA.

⁘Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.⁘
— GiftTree , Help Scout customer for 2 years

⁘The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, and saves us a lot of time!⁘
— Kitty Poo Club , Help Scout customer for 6 years

As part of the Shopify Plus Certified App Program, we're committed to continuing to offer a best-in-class customer service platform to growing businesses through:

Seamless integration: Our Shopify integration reduces complexity and helps merchants focus on growth.

Collaboration and innovation : We'll work closely with Shopify to develop features that address the evolving needs of merchants.