Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees.
Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees.
Why Are Retail Customers So Angry? - RetailWire
Forty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage Survey.
Seventy-four percent had experienced a product or service problem in the past year, more than doubling since 1976.
Need to Reach New Customers?
As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers.
Former AT&T Customers May Be Owed ‘Data Throttling’ Settlement – NBC Chicago
Millions of dollars are available for certain AT&T phone customers after a multi-million dollar settlement with federal regulators over the carrier's alleged data-throttling practices.
The Federal Trade Commission (FTC) is trying to get the word out about a $60 million settlement with AT&T, after regulators sued the wireless carrier for "unfairly" slowing down service for some customers who had unlimited data plans.
A favour everyone. I do all I can to hold this Government to account but it seems Twitter has again taken a dislike… https://t.co/GNWtpE02U7 PeterStefanovi2 (from London) Mon Apr 10 16:48:52 +0000 2023
I don't gotta watch my words..I know exactly wat I mean from the time you start potty training your kids you should… https://t.co/BuNn2DuDWL iamcardib (from In your mind rent free) Mon Apr 10 17:09:55 +0000 2023
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