Tuesday, April 11, 2023

Should You Let Employees Break the Rules to Make Customers Happy?

Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees.

Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees.

Publisher: Harvard Business Review
Date: 2023-04-10T12:05:10Z
Twitter: @harvardbiz
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Why Are Retail Customers So Angry? - RetailWire

Forty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage Survey.

Seventy-four percent had experienced a product or service problem in the past year, more than doubling since 1976.

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Publisher: RetailWire
Date: no-cache no-store must-revalidate
Author: https www facebook com retailwire
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Need to Reach New Customers?

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers

Publisher: Modern Restaurant Management
Date: 2023-04-11 06:02:40
Author: Modern Restaurant Management 2023 https modernrestaurantmanagement com
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Former AT&T Customers May Be Owed ‘Data Throttling’ Settlement – NBC Chicago

Millions of dollars are available for certain AT&T phone customers after a multi-million dollar settlement with federal regulators over the carrier's alleged data-throttling practices. 

The Federal Trade Commission (FTC) is trying to get the word out about a $60 million settlement with AT&T, after regulators sued the wireless carrier for "unfairly" slowing down service for some customers who had unlimited data plans.

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Publisher: NBC Chicago
Date: 2023-04-10T16:33:03 00:00
Twitter: @nbcchicago
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