Saturday, June 18, 2022

If You Are Not Over Delivering for Your Customers, You're Not Doing Enough

Instead, businesses should always aim to over deliver while surprising their patrons by giving them more than they ever expected to receive.

First and foremost, being able to "over deliver" relies on companies only promising what they know they can provide for absolute certain. Behind the scenes, however, businesses should always plan to double down on these promises.

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Publisher: Entrepreneur
Author: Patrick Scherzinger
Twitter: @Entrepreneur
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Builder accused of stealing thousands from customers

A builder's license has been suspended in Indian River County after several customers spent hundreds of thousands of dollars, and their homes were never completed.

Allen-Bell has one thing in common with a group of other Indian River County residents who spoke with WPTV earlier this week.

Publisher: https://www.wflx.com
Twitter: @Fox29WFLX
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Brex drops small business customers as Silicon Valley adjusts to new reality

Brex , the Silicon Valley lender to start-ups, is dropping tens of thousands of small business customers to focus on bigger venture-backed clients, according to co-founder Henrique Dubugras.

The company began informing customers this week that they have until Aug. 15 to withdraw funds from online accounts and find new providers, Dubugras told CNBC on Friday in a Zoom interview. Axios reported the change Thursday.

Publisher: CNBC
Date: 2022-06-17T20:28:34 0000
Author: https www facebook com CNBC
Twitter: @CNBC
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The cloud is changing the channel, and customers win

A couple of weeks back, I was at the Ingram Micro Cloud Summit in Miami. At this summit, partners and vendors associated with Ingram Micro came together to discuss the state of the channel, how the cloud was changing things still, and where distribution and the channel were investing.

This matters as infrastructures become more complex, applications become more distributed across clouds and the skills become even more difficult to find. Our Enterprise Strategy Group (ESG) research showed that 67% of organizations are recruiting "IT generalists" to build up their own ranks.

Publisher: SearchITChannel
Twitter: @TT_ITChannel
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60,000+ Appalachian Power customers without power

SOUTHWEST VIRGINIA – Intense thunderstorms that rolled through Appalachian Power's three-state service area late Friday afternoon left a little more than 130,000 customers without power.

As the storm passed, teams of workers began to assess the damage and make repairs. Service is back on this morning for 62,000 customers and workers are focused on restoring service to the 68,000 customers who remain without power.

Publisher: WSLS
Date: 2022-06-18T16:54:27.823Z
Author: Lindsey Kennett
Twitter: @WSLS
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McDonald's said it was trying to delight customers. Then the truth slipped out | ZDNet

That's why I was so, so moved when McDonald's began experimenting with robot ordering at the drive-thru. Yes, it looked like a perfectly awful experience , but I wanted to believe that, over time, the robots would come to understand our accents and our quirky individualistic orders.

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Publisher: ZDNet
Twitter: @ZDNet
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Here's why customers at a handful of tiny banks in central China are up in arms | Boise State ...

Customers at a handful of tiny banks in central China are up in arms. Their deposits, together worth nearly $200 million, have been inaccessible for months. And it's looking increasingly like they got scammed.

JOHN RUWITCH, BYLINE: If you want to travel in China these days or even enter a building, you need to show a special QR code in an app on your phone. It's part of the government's COVID-19 prevention measures. If the code's green, you're good to go.

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Publisher: Boise State Public Radio
Date: 2022-06-17T20:27:36
Author: https www boisestatepublicradio org people john ruwitch
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Sonos says customers that got extra speakers don't have to send them back - The Verge

Sonos has confirmed that customers who received extra, unordered devices as a result of a recent software glitch don't need to return the speakers. "Sonos does not require the return of extra equipment and respects the decision of each impacted customer," said spokesperson Madeline Krebs.

Publisher: The Verge
Date: 2022-06-17T04:28:22-04:00
Author: Jon Porter
Twitter: @verge
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StubHub System Update Jams Transactions for Partners, Customers

A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday.

The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to “business as usual” though some issues remain.

Publisher: TicketNews
Date: 2022-06-17T17:45:08 00:00
Twitter: @TicketNews
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Its IPO Planned, Blue Nile's Online-Showroom Model Meets Diamond Jewelry Customers Anywhere

The company is valued at $873 million and is anticipated to generate some $450 million in capital before expenses, including $50 million in new funds from Mudrick and $80 million from sponsors Bain Capital Private Equity, Bow Street and Adama Partners and Mudrick Capital.

It's not the first time Blue Nile has been down this road. Founded in 1999, it first went public in 2004, then private again when it was acquired by Bain Capital and Bow Street in 2017.

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Publisher: Forbes
Date: 2022-06-17
Author: Pamela N Danziger
Twitter: @forbes
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Army of the Alien Monkeys


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