You get frustrated when you have a bad customer service experience. And you get irritated with an ... [+] inconsistent experience.
Whatever you sell, be it a product or service, your customers expect that it will do what it's supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet expectations. That's table stakes.
Mini Sends a Puzzle to Customers Whose New Cars Aren't Ready Yet
If you're waiting for your new car to be delivered and have an extra spot in your garage, the obvious next step is to put together a car-sized puzzle in the empty space. At least, that's what Mini thinks.
Like the rest of the automotive industry, the maker of lilliputian cars is experiencing supply-chain issues leading to car-delivery delays. Unlike the rest of the industry, however, Mini is addressing those issues with a puzzle.
Residential water customers can now access MyH2O portal – Welcome to the City of Fort Worth
Most city offices, including City Hall, will be closed Monday, July 4, for the Independence Day holiday.
Residential water customers now have the tools to monitor and manage water use via the recently launched City of Fort Worth online portal. Customers can see usage on an hourly basis the following day and pay a bill with one login.
Sweetgreen launches digital feature to reward customers for meeting goals | Restaurant Dive
With Sweetgreen's digital sales providing 66% of the company's Q1 2022 revenue, the company is using this pilot to drive additional customer frequency and restaurant volume by adding more value and engagement to its digital channel, Sweetgreen said.
For the launch of its summer campaign, it will offer customers 50% off their next bowl or plate after purchasing a bowl or plate.
Keep your returns: Stores consider paying customers to keep unwanted items | Washington Examiner
"It would be a smart strategic initiative," said Burt Flickinger, retail expert and managing director of retail consultancy Strategic Resource Group. "Retailers are stuck with excess inventory of unprecedented levels. They can't afford to take back even more of it."
Is Your Rapidly Growing Firm Ignoring the Customers?
What happens, however, when those customers start asking questions? When those customers have more service or billing issues than you could have possibly imagined at the outset?
Aggressive customer acquisition strategies often mislead management to think they are succeeding when they are actually driving blind at full speed right toward the edge of a cliff.
Davenport's Delights Adjusts Business Model To Benefit Customers | Osprey Observer
Want a quick, easy and delicious meal for lunch or dinner? Then Davenport's Daily Delights is your go-to choice. This small business has been a staple of the Tampa area for 10 years by providing healthy and fresh meals.
Fortunately, this small business has been lucky when it comes to the supply chain issues and food shortages.
Internet Praises Warning Sign Against Rude Customers: 'Respect Our Staff'
Shared on Reddit on Wednesday, Paul, who is from Butler County, Pennsylvania, posted the picture on the popular forum r/Damnthatsintersting where it now has more than 9,600 upvotes and hundreds of comments.
With the caption "Seen outside my local Dairy Queen ," the picture shows a sign that reads: "Please respect our Staff. For many of them, this is their first job. They are someone's child. Do not be rude to them. Thank you to those that are respectful and patient! P.S.
CrossCountry Mortgage continues to serve a wide array of customers - Del Mar Times
Since its beginnings as a mortgage broker in Cleveland, Ohio, about 20 years ago, CrossCountry Mortgage has been working to fulfill its vision of becoming a nationwide full-service lender that could go above and beyond for its customers.
Improving Customers' Financial Literacy | PYMNTS.com
Financial literacy is a significant concern for Americans, especially for younger generations such as millennials and Generation Z.
An increasingly difficult economy, coupled with a lack of well-rounded financial education in many public schools, means that younger consumers often lack a broad understanding of basic financial concepts such as interest, savings and mortgages.
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