Wednesday, September 14, 2022

Leading Your Frontline To Love Your Customers

Sun Records Sam Phillips with Johnny Cash (Photo by Colin Escott/Michael Ochs Archives/Getty Images)

"We're on break!" the warehouse attendant barked in response to my repeated, "Excuse me?" I was at the pickup counter waiting for a lawn mower part. It was my third encounter with harsh apathy that morning. The first was the woman at the coffee shop who gave me a curt, "What's good about it?

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Publisher: Forbes
Date: 2022-09-14
Author: Chip Bell
Twitter: @forbes
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Customers And Sellers, Conflicting Systems | CustomerThink

I’ve been writing a series on the importance of systems thinking in buying and selling. A fundamental issue we have to understand is “What happens when two independent systems intersect and have to work together?”

As we, sellers, look at the various pieces parts of selling—marketing, sales, customer service, etc—we tend to optimize these systems to achieve our separate goals. We focus on our effectiveness, efficiency, and productivity in generating revenue.

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How To Retain Customers - Top 3 Strategies You Need to Know!

We believe that building a product or service by solely focusing on the price and quality isn't enough anymore. Understanding your customers' needs and expectations is the key to providing excellent customer service — and a chorus of customers endorsing your brand.

Publisher: https://www.outlookindia.com/
Date: 2022-09-14T16:57:44 05:30
Twitter: @outlookindia
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'Dramatic increase' in JEA bills frustrating customers

JACKSONVILLE, Fla. – Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM, and we contacted the city-owned utility to get some answers.

Paul DeLisle told the I-TEAM his bill has slowly been increasing the last few months and then dramatically went up this month. He looked more closely at his bill and discovered the biggest jump is a fuel cost charge.

Publisher: WJXT
Date: 2022-09-14T16:35:06.265Z
Author: Jennifer Waugh
Twitter: @WJXT
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MLGW customers share frustrations over call center

MEMPHIS, Tenn. (WMC) - Some MLGW customers said they've been trying to get in touch with the utility's customer service hotline with no luck.

"I've been calling them for weeks now and I get this same message every time," said long-time customer Ken Weatherford.

Publisher: https://www.actionnews5.com
Twitter: @WMCActionNews5
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AG Nessel Saves Money for Consumers Energy's Natural Gas Customers

LANSING – In her continuing advocacy to ensure that energy remains affordable for residents across the state and that utility customers are only charged their fair share for service, Michigan Attorney General Dana Nessel entered into a settlement with Consumers Energy Company in its gas ...

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Duke Energy Florida prepares for peak hurricane season, urges customers to do the same | Duke ...

ST. PETERSBURG, Fla. – September is National Preparedness Month and with peak hurricane season upon us, Duke Energy Florida is reminding customers to stay vigilant and continue taking steps to prepare for major storms and other emergencies.

Publisher: Duke Energy | News Center
Author: Duke Energy
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Ford wants non-negotiable pricing, public chargers at dealerships

Las Vegas, Nevada — In response to customer insight about car buying habits, Ford has just unveiled new plans that will change what people expect from car ownership.

The 119-year-old automaker has seen customers shift dramatically to purchasing cars online during the COVID-19 pandemic, going from just 6% to now more than 50% of Ford vehicles sold over the past year, Ford CEO Jim Farley told reporters Tuesday.

Publisher: Detroit Free Press
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GCWW Warns Customers of Telephone Scam - GCWW
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Dine-in customers rank food quality a top priority when choosing a restaurant

Meals-to-go surged during the pandemic, but now customers are returning to restaurants for dine-in experiences. And when they choose their dining destination, the quality of the food is a top priority.

That's one of the findings revealed in the TouchBistro 2022 Diner Trends Report released Wednesday.

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Publisher: Restaurant Business
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