As companies reimagine products and services for the digital world, customer data is the linchpin for creating fresh revenue streams and architecting new offerings.
To attract and retain a new breed of digital customer, retailers are rethinking strategic priorities and developing new marketing, revenue, and profit-generation business models.
What Do Customers Crave More Than Satisfaction? Emotional Connections
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
Customers are more likely to be loyal to a brand if they've had a positive emotional connection with it.
3 Things You Need to Do to Keep Customers | Inc.com
A ton of research has been conducted over the years on how businesses can best develop relationships with their customers. Most companies aim to keep as many of their customers happy for as long as possible, while minimizing churn or customer turnover .
Product-Led Growth Companies Find a New Way to Serve Customers
Will making house calls redefine CVS and Walgreens' relationships with their customers? - RetailWire
CVS on Monday said it has entered into a definitive agreement to acquire Signify Health in an all-cash deal valued at around $8 billion.
The deal, which will need to go through the normal shareholder and regulatory approvals, will give CVS ownership of a company that uses proprietary technology and analytics to support doctors, nurse practitioners and physician assistants who make house calls to 2.5 million patients across all 50 ...
What happened to Amazon Prime 2-day shipping? - Vox
A former Amazon employee found that, in large areas of Washington state, Prime deliveries can take four to five business days.
The complaints from Amazon customers are similar and popping up across the US. From western New York to central Missouri to rural Washington state, some Amazon Prime members are asking a version of the same question: What happened to Amazon Prime's two-day shipping?
Survey: No Matter Your Company's Size, Customers Will Hold You Accountable for Ethical Lapses ...
Companies of all sizes have a responsibility to do the right thing--according to their customers, at least.
When it comes to ethical concerns --namely, human rights --consumers hold large corporations and small businesses to virtually equal standards, according to a new report by Harvard Business Review .
First New Bern Metronet customers planned online by end of September
The fiber internet company MetroNet should have its first New Bern customers online by late September or early October, according to Kris Smith, the company's government affairs director.
According to Smith, MetroNet is approximately a third of the way through its fiber installation project in the New Bern area. Installation began in November 2021 and is expected to take two years to complete.
MFE Inspection Solutions Brings Autonomous LiDAR Mapping to Customers with New Emesent Partnership ...
MFE Inspection Solutions brings you the Emesent Hovermap. The Hovermap is widely used in the mining, infrastructure, surveying, and mapping industries to scan complex environments quickly and safely.
Hovermap is widely used in the mining, infrastructure, surveying, and mapping industries to scan complex environments quickly and safely. Equally capable above ground or underground, indoors or out, Hovermap has built a worldwide reputation for its versatility, ease of use, and data quality.
How I Did It: Solve For Complexity And Your Customers Will Love You
One of the key lessons that I've learned from years of working with successful entrepreneurs is that if you can solve a key problem for a B2B customer more efficiently than they can, you can take that difference all the way to the bank.
When Ariane Daguin, now CEO of fine food distributor D'Artagnan, first arrived in New York City from her native France, there was no such thing as "farm-to-table."
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