We've all had that moment when a bad experience with a product or service creates anger or frustration and we vent to a customer service representative. That angst can lead to a confrontation in person, on the phone or through an online chat.
Front-line workers bear the brunt of venting. While nearly everyone can relate to initiating a conversation like this, it's uncommon to consider what these interactions do to the worker's job satisfaction and emotions.
How Much Does Your Brand Value Trust-Building With Customers?
Do your customers trust you? Do they trust what you are doing with your personal data? Do they trust you to fulfill promises in sales pitches, advertisements and general brand messaging?
A Salesforce study confirms trust matters greatly. About 88% of consumers feel that trust becomes more essential in times of change, and 68% have bought items in a new manner in the last two years.
Nine Facts About Running a Business Entrepreneurs Wish Customers Knew - Rolling Stone
Opinions expressed are solely those of the author and do not reflect the views of Rolling Stone editors or publishers.
When interacting with customers or clients, there may be times when business leaders wish they could switch places with their customers, if only so the customers could view situations from their perspective.
Kentucky customers furious after they say online car dealership left them in limbo | Business | ...
Kentucky customers of the online car dealer 'Vroom' are furious with the company after experiencing a host of issues and struggling to reach the company.
"I wanted a new car," Martin said. "And I searched online within a 200-mile radius of Lexington and not one dealer had what I wanted. Vroom had exactly what I wanted."
Sage says small business customers remain 'resilient' | Reuters
The company, which provides accounting and other software to small and medium-sized businesses (SMBs), met market expectations on Friday with an 8% rise in organic recurring revenue in the six months to end-March.
Chief Executive Steve Hare said SMBs were still confident about their own prospects even as the economic backdrop in Britain and Sage's other markets darkened.
Enrollment for Cleco discount program for LIHEAP eligible customers ends May 30
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Lake Charles, LA (KPLC) - Cleco is reminding customers that it is offering a discount program to those who meet LIHEAP requirements.
The Cleco Alternative Rate for Electricity (CARE) discount program allows LIHEAP enrolled or eligible residents to receive a 25% discount on the fuel portion of their electricity bill.
Why brands must evolve to meet their customers where they are
For many years, retailers could get away with thinking of digital and physical consumer interactions as two separate categories of customer experience. Not anymore.
In fact, some retailers don’t see a divide at all. “I see digital and physical as a wonderful convergence that results in customers engaging with your brand more often across more touchpoints,” says Julie Roy, chief marketing officer of shoe and fashion accessory retailer DSW.
Amazon’s Alexa app feature lets customers option to scan their shopping receipts for ...
It’s been said that no one uses Alexa for voice-based shopping. But retail giant still sees the potential for Alexa as a shopping companion — just in a different way.
The company confirmed to TechCrunch it introduced “ Alexa Shopping List Savings ,” which puts rebate offers from brands and manufacturers directly into consumers’ hands through the Alexa app, its mobile companion app for Echo device owners.
Consumers Energy proposes plan to reduce outage times for customers | WPBN
CBPU customers facing rate hikes in 2022-23 budget year
Coldwater Board of Public Utilities customers are expected to see rate increases for water, wastewater and power in the new fiscal year which begins July 1.
City finance director Tom Eldridge and new manager Paul Jakubczak told board members in this month's budget workshop of the increases.
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