Customer expectations regarding their experiences with a company or brand and the level of customer service received have significantly increased over the last few years.
Many customers and customer service leaders alike prefer self-serve support methods to solve problems and reduce constraints.
5 ways to reach, retain customers in a down economy | Retail Customer Experience
The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned and paid channels to see where and how to use personalized messages to reach cautious consumers.
Predicting consumer behavior today may feel like using a Magic 8 Ball to forecast revenue. Unfortunately, "ask again later" won't satisfy most CEOs.
Utility bills going up across Columbus. How can customers cope?
Greater Columbus consumers are being hammered by utility rate hikes one after the other as they grapple to keep pace with mounting bills for everything from groceries to entertainment.
Last week, AEP Ohio said customers should expect their bills to jump by close to 30% this summer.
LIPA unveils new time-of-day rates for customers
LIPA has approved new time-of-day rates that could potentially save customers money on their electric bills. Beginning in February 2024, customers can choose between a flat rate of about 25 cents per kilowatt-hour or a time-of-use plan that fluctuates based on the time of day.
Maxar eyes military customers for satellite images of objects in space - SpaceNews
WASHINGTON — Maxar, an Earth imaging company, is looking to build a new business imaging objects in space.
The company predicts a burgeoning market for high-resolution images of objects in orbit amid growing congestion and security concerns, said Tony Frazier, Maxar's executive vice president and general manager of public sector Earth intelligence.
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