Entrepreneurs often think they must do whatever they can to satisfy their customers. But satisfied customers defect all the time, and if you want to derive competitive advantage from the product or service experience you offer, it's not enough to satisfy people--you need to impress them.
Delivery driver slams customers for promising big tips
An Oregon man is trashing “tip baiting” — whereby cruel customers promise a large gratuity to delivery drivers on online apps, only to reduce the amount after their food has been dropped off.
Owen Lindstrom, who delivers meals for Uber Eats, took to TikTok earlier this month to blast the stingy schemers in a video that has garnered 4.8 million views.
Maine Local Market launches Winter Fires, extending options for customers - CentralMaine.com
HALLOWELL — Alexander Hamilton Jones turns 3 on Sunday and celebrating his birthday during a pandemic is proving to be a challenge.
“We didn’t feel comfortable taking him anywhere for his birthday inside, since he’s under 5 and unvaccinated,” Katy Jones, his mother, said Friday.
43 "Customer Crimes" That Customer-Facing Workers Can't Stand
Most PG&E customers can expect to be powerless until Wednesday | abc10.com
AUBURN, Calif — Friday morning, officials from Pacific Gas and Electric Company [ PG&E ] held a press conference providing an update on when the nearly 36,000 customers in the Sierra still without power can expect restoration.
Nationwide customers hit by payment glitch - BBC News
A number of Nationwide customers complained of delays receiving their wages on Friday following a payment glitch.
Customers took to social media to question why their wages had not gone in but payments were still coming out.
Washington law requires customers to ask for plastic utensils | kgw.com
VANCOUVER, Wash. — A Washington state law taking effect Jan. 1 will stop restaurants and other businesses from automatically including plastic utensils in to-go orders. It will also require customers to ask for straws and lids for most cold beverages.
Oops: Santander Accidentally Double Debited Customers - TheStreet
Santander accidentally double processed 75,000 transactions for 2,000 of its business accounts in the U.K. So employees and vendors of these businesses got a double delight, while the businesses got a dose of double trouble.
"We're sorry that due to a technical issue, some payments from our corporate clients were incorrectly duplicated on the recipients' accounts," the bank said in a statement.
City Urges Republic Services Garbage Customers to Contact Company - Times of San Diego
Residents and businesses in the city of San Diego impacted by the ongoing labor dispute at private garbage hauler Republic Services were being advised Friday to contact the company directly to request collection service.
The city's Environmental Services Department provides waste collection to single-family residences, but not businesses, multi-family residences and private streets in the city. Those are serviced by private franchise waste haulers including Republic Services.
Ola claims all electric scooter orders dispatched, customers respond 'nope'
Ola’s CEO Bhavish Aggarwal took to Twitter this morning to announce that the company has now dispatched all of the electric scooters that have been reserved. But many customers disagreed, quickly calling out the CEO.
Ola’s high-power and high-speed electric scooters have made a splash around the world as some of the first affordable high-performance e-scooters.
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