First Energy is warning customers about scammers who target utility customers, and they can be very convincing.
Reports have increased over recent weeks because they know customers rely on electricity to stay safe and warm and are more likely to comply due to fear of disconnection. Also, the hardship due to the COVID-19 pandemic has given scammers opportunities to trick customers.
The Unhappy Customers of California - WSJ
Now they're coming for your condiments, Californians, as new regulations are squirting all over the Golden State. Nathan Solis reports this week for the Los Angeles Times:
Backers of such rules are sending a climate virtue signal given the use of fossil fuels in the manufacture of plastic products. They also oppose plastic on the dubious premise that advanced economies like the United States have not yet figured out how to responsibly dispose of trash.
Availability of Digital Tools Doesn't Mean Bank Customers Use Them
The following is an excerpt from our paper Creating More Digital-Forward Customers , written to help financial institutions improve digital adoption among customers.
Financial services organizations are investing more in IT than ever before -- often exceeding 10% of their revenues -- with a heavy focus on digital transformation.
Retail Workers Say Customers Are Worse During Holidays
The survey uses input from 2,000 US retail workers, 59% of whom say that customers' behavior dips during the holiday shopping season.
Many of the workers who do leave opt for that don't include face-to-face interaction with customers, like warehouse jobs, or going back to school in hopes of entering another industry.
Reacting quickly to customers' needs | Mortgage Professional America
How Freddie Mac's innovative API technology is delivering innovative personalization to the mortgage industry
In recent years, tech has played a starring role in revolutionizing the mortgage industry, making the lending experience faster and more efficient for borrowers and brokers alike.
Credit Card Skimmer at Costco Compromises Customers' Payment Information - CPO Magazine
U.S. retail giant Costco warned customers that their credit card information was likely compromised after making purchases at one of its outlets.
The potential compromise originated from a credit card skimmer that unauthorized suspects had installed on a payment terminal at one of Costco's outlets.
Wells Fargo tacked on an unusual fee -- until I called them - Los Angeles Times
Give Wells Fargo this much credit: The bank keeps coming up with ingenious ways to screw over customers.
Yelinek was informed that he'd have to shell out an extra $30 for a wire transfer to move his mortgage payment from one division of the bank to another.
SunPower launches VPP offering for its energy storage customers – pv magazine USA
The company will manage charging and discharging the batteries, while keeping some electricity in reserve for backup power to the home.
SunPower Corp. said it will launch a virtual power plant program that will let energy storage customers who use its SunVault system to be paid for allowing the local utility to use stored energy during peak demand.
Why Are Hertz Customers Getting Stopped--or Even Jailed--for Driving 'Stolen' Cars?
Some 165 Hertz Car Rental customers have filed claims in bankruptcy court saying they were stopped, detained, and even spent months in jail because the car rental company filed stolen car reports on vehicles they had rented and paid for.
Why did they happen? Does the issue result from actions or policies on Hertz's part? Are they part of a misguided attempt to reduce costs at the extreme expense of some customers? Whatever the answers, Hertz is setting an example every business leader should be careful not to follow.
$330 million in refunds headed to Dominion customers
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Virginia utility regulators have approved a settlement in the state's review of Dominion Energy's earnings between 2017 and 2020.
The settlement, which was first announced last month , will send $330 million in refunds back to ratepayers and reduce the company's annual rates by $50 million, the maximum amount allowed under the Grid Transformation and Security Act passed by the General Assembly in 2018.
Happening on Twitter
#DailySafetyTip #RomanceScams •Be careful what you post and make public online. Scammers can use details shared on… https://t.co/RGVgp4ZU4n Abramjee (from Pretoria, South Africa) Fri Nov 19 07:14:13 +0000 2021
It's been a couple months since we published our investigation into Facebook Marketplace. I checked my Marketplace… https://t.co/n5lBMwAjcI CraigSilverman (from Toronto) Thu Nov 11 19:06:13 +0000 2021
Facebook relies heavily on artificial intelligence to scan each Marketplace listing before it goes live, but worker… https://t.co/Tw3J8P26z1 propublica (from New York, NY) Wed Nov 17 04:10:40 +0000 2021
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