Customer service is everything - especially in a digital world that leaves more distance between businesses and their clients than ever before.
We've all been there: fully bought in on a product or service only to realize that the brand doesn't care about us when push comes to shove. Nowadays, experiences like these seem more like the norm than the exception.
DVFiber connects first customers | Vermont Business Magazine
Vermont Business Magazine DVFiber, the communications union district serving southeastern Vermont, has announced that it has connected its first customers with high-speed fiber optic Internet.
Customers in Readsboro were connected to DVFiber.net late in December. This pilot group is testing the DVFiber network for reliability of speed and access to the Internet for a three-month testing period.
What's ahead for Wells Fargo and its customers | Consumer Financial Protection Bureau
One in three American households is a Wells Fargo customer and affected by its corporate culture and business practices. If you have a Wells Fargo account, here's information to help you understand whether you may have been harmed, how payments are being distributed, and what else to watch for.
Immersive CX is the New Way to Win and Keep Customers | National Business | joplinglobe.com
Immersive CX is evolving into the new standard, redefining how companies engage with their customers. This change stems from what people are increasingly demanding of brands today: that they meet them where they are, under their terms, through seamless and engaging interactions.
British Gas owner to support vulnerable customers with $12.3 mln pay package | Reuters
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Centrica said the support measure includes non-repayable credit up to 250 pounds on prepayment metres, and British Gas will identify the beneficiaries with an aim to target the most needy on priority.
Entergy Texas helps customers reduce carbon footprint
THE WOODLANDS, Texas – Entergy Texas recently launched its Green Select program, which allows residential and business customers the opportunity to match some or all of their electricity usage with cleaner, renewable energy generated in state.
"Green Select provides our customers another tool to help reduce their carbon footprint," said Blake Flowers, manager, products and services deployment.
Don't annoy your existing customers - The Coast News Group
A fter moving to San Diego in 2002, I met Marie at a networking group. She quickly became our Farmers Insurance agent.
For two decades she worked hard for us, and we stayed loyal until she retired. Farmers isn't the cheapest company for insuring cars and homes, but we stayed because of Marie.
Bank of America customers report missing money from accounts
NEW YORK (PIX11) — Some Bank of America customers are concerned after seeing money missing from their accounts Wednesday morning, according to social media posts.
“Saw Bank of America was trending and turns out my account was impacted so happy Wednesday everyone,” Keira Renee said in a tweet.
Sportsbooks Limiting Customers: Maybe Massachusetts Says No?
Perception Point Launches Advanced Threat Protection and Rapid Remediation for Zendesk Customers
The integration provides crucial protection for businesses' most vulnerable departments - help desks and customer support teams - preventing the most advanced threats sent by online users.
Helpdesk and customer support staff communicate regularly with people outside of the organization, making them especially vulnerable to external threats originating from malicious content within support tickets.
Army of the Alien Monkeys
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