New Mexico customers sound alarm over major utility merger
ALBUQUERQUE, N.M. (AP) — New Mexico customers are sounding the alarm over a proposed multibillion-dollar merger of the state's largest electric utility provider with a U.S. subsidiary of Spanish energy giant Iberdrola, citing a sordid track record of reliability and customer service.
Signs You Might Be Failing Your Employees and Your Customers At the Same Time | CustomerThink
Empathy is simply the ability to understand and share the feelings of another. Empathy allows individuals to understand each other from an emotional standpoint.
A very standard question that can yield a wide variety of responses. Depending on the nature of a customer's interaction, their response could be about the product or service they purchased, the overall interaction, or the specific employee they dealt with.
'It's Not For You'—Why The Best Brands Turn Customers Down
The idea of turning customers down can make business owners uncomfortable. Rather than exclude a potential buyer who isn't quite right, they bend their business around this person's every need. They make exceptions, agree to concessions and go above and beyond in an unsustainable way.
Neiman Marcus 'Reintroduces' Itself to Customers In New Campaign | News & Analysis | BoF
The American department store, which emerged from bankruptcy in 2020, is intent on convincing shoppers it is the premiere retail destination as people reenter the world.
Nearly one year after Neiman Marcus emerged from bankruptcy, the American luxury department store is "reintroducing" itself to customers — hoping to reach them in their homes, online and perhaps most importantly, in stores.
Millions of Relief Money Available for Texas Utility Customers; Act Now, Says Atmos – NBC 5
Texans struggling with past due or high electric and gas bills may qualify for up to thousands of dollars of relief aid if they act now.
Atmos Energy is urging customers in need to reach out to their utility provider and apply for the 'Comprehensive Energy Assistance Program.'
Restaurants in Colorado requiring customers, staff be vaccinated | 9news.com
DENVER — Some of Colorado's best known restaurants will start requiring customers be vaccinated – including Frank and Jacquline Bananno who run Bananno Concepts that includes nine Denver area restaurants.
The Banannos said they are adding the vaccine requirement on Sept. 30 in an effort to keep staff and customers safe.
Starbucks and McDonald's revise mask guidance for vaccinated customers
After loosening mask requirements in May, the two popular chains are now changing their guidance once again as the delta variant continues to spread across the country, as first reported by Food & Wine.
A new Starbucks news post outlines the preventative measures the coffee chain is taking to protect its employees and customers, including the use of facial coverings.
How NAB is conversing with customers in every channel - CMO Australia
More than 80 per cent customer satisfaction scores and 90,000 call deflections are just some of the metrics giving National Australia Bank's Reveka Katakis confidence in the company's evolving digital and social customer service approach.
Katakis is head of social media and digital engagement at NAB, one of Australia's largest banks with 9 million customers and 30,000 staff. Over recent years, she's witnessed an increase in customers wanting to engage digitally.
Happening on Twitter
"We want to stick with the message that strongly encourages everybody to get vaccinated, but don't want to create a… https://t.co/FzmnamTr5y nmeyersohn (from New York, NY) Mon Aug 09 19:15:33 +0000 2021
There was a long wait for a true big screen entertainer and with @vashubhagnani @honeybhagnani @jackkybhagnani putt… https://t.co/GbnzH7kWXj Tutejajoginder (from India) Tue Aug 03 14:09:04 +0000 2021
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