Tuesday, February 14, 2023

4 emails that customers will love — and help them love you

Is your brand easy to love? It is if your products and services are better than anyone else’s for the price. But that’s not the only way to create a lovable brand. 

It’s a bit generic. I love the headline on the inside copy: “Look Who’s Back” because it creates a little excitement and intrigue. It could make a great subject line, but I would want to test it before changing it.

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Publisher: MarTech
Date: 2023-02-14
Author: Kath Pay
Twitter: @martechismktg
Reference: (Read more) Visit Source



T-Mobile customers report outages across the U.S. | Fortune

Customers of wireless provider T-Mobile US Inc. reported widespread service outages in the U.S. late Monday, according to websites tracking service interruptions.

Posts on Downdetector.com and Product-Reviews.net indicated T-Mobile service outages in multiple areas of the country. Many Twitter users also reported outages.

Publisher: Fortune
Author: The Associated Press
Reference: (Read more) Visit Source



T-Mobile Service Outage Slams Customers Across The US – NBC10 Philadelphia

Customers of wireless provider T-Mobile US Inc. reported widespread service outages in the U.S. late Monday, according to websites tracking service interruptions.

Posts on Downdetector.com and Product-Reviews.net indicated T-Mobile service outages in multiple areas of the country. Many Twitter users also reported outages.

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Publisher: NBC10 Philadelphia
Date: 2023-02-14T11:47:55 00:00
Twitter: @nbcphiladelphia
Reference: (Read more) Visit Source



More than 83,000 T-Mobile customers had zero service thanks to major outage - PhoneArena
Publisher: Phone Arena
Date: 9FD1915E74D4A3A79E809014F8B71380
Author: Aleksandar Anastasov
Twitter: @phonearena
Reference: (Read more) Visit Source



ON LEADERSHIP: When customers aren't always right

We've all heard the mantra "The Customer is Always Right." Working in a service industry for my entire career, this was a clarion call. Exceed the customer's expectations. Do what it takes.

In 2005, her research reported nearly half of survey participants were treated rudely by a customer at least once per month. By 2016, 62% were treated rudely each month. And by this past August, over 76% of survey participants acknowledged being subjected to rude customer behavior.

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Publisher: Reading Eagle
Date: 2023-02-14T10:30:04 00:00
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